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Technical Service Rep

Date: Apr 16, 2021

Location: Appleton, WI, US, 54913

Company: A. O. Smith Corporation

Water-Right / Appleton, WI

What You Will Do

As the Technical Service Rep, you will be responsible for providing technical/troubleshooting assistance, general product information, warranty assistance, and limited parts order processing on product that requires extensive product knowledge.  Our primary customers are wholesalers (Plumbing and Pump and Well), plumbers, well drillers/pump installers, water treatment professionals, general contractors, service professionals, facility maintenance personnel, architects, engineers and other professionals responsible for ensuring equipment is specified and serviced properly. You will assist callers in repairing existing equipment or replacing equipment when needed and provide Technical Support of equipment ranging from residential to industrial, with cost of equipment serviced ranging from $2,000 to over 100K, often with multiple units on site.  In addition, you will recommend water treatment systems for residential, commercial, and industrial applications. You will primarily work with pump, plumbing and water treatment service technicians.  




What You Will Be Responsible For

  • Often serves as the main contact to our company for water treatment questions and equipment information
  • Receives calls about treatment equipment and techniques.
  • Providing water analysis interpretation and product recommendation
  • Trouble shoot equipment problems in the field and direct proper repair procedures recommending parts.
  • Assist with sizing water treatment based on facility size and water usage.  Assisting with installation procedures.
  • Referring homeowners and potential customers to dealers and distributors for water treatment sales and service.
  • Quote specific commercial/industrial water treatment equipment utilizing engineered drawings and specs provided by customers. 
  • Perform audits and modifications when needed on bill of materials for equipment builds.
  • Perform quality control functions and programming inspections on all commercial and industrial equipment before it leaves Water-Right.
  • Work internally on product improvement and advancement of new and existing products.
  • Test and vet out issues that are identified either internally or through feedback of dealers and distributors
  • Provide technical data to internal Marketing Department for literature, and spec sheets on equipment.
  • Provide specifications of equipment to caller inquiries.
  • Check availability of parts for dealers and distributors to assist in order entry.
  • Other responsibilities may be assigned as necessary.

What You Will Bring

  • Bachelor's degree preferred, but not required
  • Minimum of 3 years of related work experience and training is required
  • Experience in installation, sizing, repair, troubleshooting.
  • Knowledge of water chemistry, pumps and wells
  • Excellent communication skills; verbal and written
  • Strong financial and business acumen
  • Computer literacy, typing and navigation skills

What We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

Nearest Major Market: Appleton
Nearest Secondary Market: Oshkosh

Job Segment: Customer Service Representative, Wastewater, Water Treatment, QC, Sales, Customer Service, Engineering, Quality