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Date: Apr 23, 2021

Location: Ashland City, TN Hdqtrs, TN, US, 37015

Company: A. O. Smith Corporation

Primary Function

The Collector is responsible for the collection of delinquent balances and outstanding non-payment collection from external customers. The incumbent will use a variety of communication methods and strategies to ensure funds and payments while maintaining strong customer relations. 


  1. Generates aging reports and performs analysis on accounts within an assigned portfolio. 
  2. Serves as the first point of contact for customers on account related issues.
  3. Identifies and analyzes accounts with past due balances -portfolio consists of complex, high volume accounts requiring extensive analysis and customer contact.
  4. Contacts external customers to negotiate and ensure account payment and resolution of past due balances by means of telephone, email, mail and by Zoom.
  5. Contacts customer regarding repayment of deductions/short pays and works with other departments to resolve issues.
  6. Analyzes accounts to identify customers that may require credit suspension, rebilling, write-offs, or third-party collections placement. 
  7. Records and maintains records of delivery to document services/products were rendered.
  8. Ensures all contact information is correct for assigned portfolio.
  9. Performs account analysis with explanations and answers to any inquiries.
  10. Prepares documentation required for Legal Department and submit to management for approval.
  11. Notifies appropriate management and sales of bankruptcy status.
  12. Communicates complex ideas to external and internal customers and all levels of management. 
  13. Manipulates large amounts of data and reports to validate results.
  14. Identifies root cause issues and addresses customers to influence customer behavior.
  15. Recommends efficiencies to procedures and customer payment plans.
  16. Adheres to all Federal and State laws as well as Company policies regarding bad debt collection.
  17. Supervises the work of junior team members.
  18. Trains employees as required.
  19. Performs other activities as needed or as directed.


  • Strong work ethic
  • Must be self-motivated in a fast-paced environment
  • Strong negotiation skills
  • Excellent business writing and speaking skills
  • Superior customer service to both external and internal customers
  • Problem solving skills; able to make quick, accurate, decisions on critical matters
  • Detail oriented and good organization skills
  • Demonstrated analytical skills
  • Solid mathematical comprehension: proficiency with spreadsheets and databases, research and organize large volumes of data, basic accounting knowledge, basic understanding of interpreting financials
  • Proficient with MS Office including intermediate Excel, Word, and Outlook
  • Knowledge of SAP - a plus


High School Diploma or GED

Years of Experience

Minimum of 3 years of related work experience or training

We Offer

We Offer:  Competitive base salary, bonus plan and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance. 

Nearest Major Market: Nashville

Job Segment: ERP, Accounts Receivable, Collections, SAP, Technology, Finance, Research