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Continuous Improvement / Quality Engineer

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Date: Feb 20, 2019

Location: Ashland City, TN, US, 37015

Company: A. O. Smith Corporation

Why A. O. Smith? 

Water technology is one of the fastest-growing industries in the world, and, as a leading global water technology company, A. O. Smith Corporation is at the center of the trend. We are a $3 billion company with 144-year history and employ more than 16,000 men and women around the globe.  A. O. Smith has a strong, people-oriented culture, and is committed to continuous improvement, not just in its factories and its processes, but in its people.


Our Ashland City, TN facility employs over 1,300 people as our North American Water Heating Headquarters as well as the largest water heater manufacturing site in North America, producing over 7000 residential water heaters a day or over 2.3 million water heaters each year.   We are looking for a Continuous Improvement / Quality Engineer that will be responsible for continuously improving and assuring quality in our products and manufacturing processes along with developing procedures, tests, and tools to measure, identify, and correct quality issues and minimize product variability.


  • Investigate and address customer complaints regarding quality and the customer experience.
  • Work cross functionally to investigate and define root causes to issues as they arise.
  • Works with enterprise business units at the operational and corporate level to drive process improvements, identifying compliance to customer service standards and strategies for consistent, repeatable, and flawless execution.
  • Responsible to evaluate and provide recommendations to production issues discovered on the shop floor. This includes data collecting, research, facilitating and collaborating with other team members.
    Analyze and develop plans for improved work-flow, space and labor utilization, and design equipment layout and work spaces for maximum efficiency.
  • Evaluate plant operations and procedures to improve productivity, improve throughput, reduce non-value added activities, improve operation efficiencies and promote a more safe and ergonomic working environment.
    Manage and Develop Current and Future State Value Stream Maps (V.S.M.’s)
  • Evaluates, designs and implements new layouts: including storage rack, conveyor, automation and other material handling solutions for plant facilities
  • Identify, lead and execute projects that target improvements to key plant metrics: safety, quality, on-time delivery and efficiency. 
  • Analyzes ambiguous problems utilizing demonstrated proficiency of lean tools such as VSM, Standard work, Six Sigma, 5S, Process Observations (time-study); Process Flow charts; Standard Work; Spaghetti Diagrams and other lean tools. Breaks down complex information in a systematic and communicable manner.  Leads Kaizen, Value Stream Mapping, and other Lean events
  • Proficient in statistical analysis processes and understands how and when to apply them based on the situation and specific needs.


  • Bachelor’s degree, preferably in Industrial Engineering from a 4 year college or university
  • 3-5 years of experience in process improvement, quality and analysis in a manufacturing environment
  • Experience in utilizing Six Sigma and Lean methodologies to drive process improvements.  Green Belt certification preferred
  • Proficient with Minitab, Microsoft Office, Visio, Auto CAD
  • Prior experience with SAP helpful

We Offer

Great people make our organization great and because of that, we offer an onsite A. O. Smith Company merchandise store for our employees, employee discounts on water filtration products, a competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance. 

Nearest Major Market: Nashville

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