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Human Resources Manager - Customer Care Facility

Date: Jul 23, 2022

Location: Ashland City, TN, US, 37015

Company: A. O. Smith Corporation

Company / Location Information

Water technology is one of the fastest-growing industries in the world, and, as a leading global water technology company, A. O. Smith Corporation is at the center of the trend. We are a $3 billion company with 144-year history and employ more than 16,000 men and women. With manufacturing operations in the United States, Canada, Mexico, China, India, and Europe, A. O. Smith has the global reach to serve customers worldwide. We have sales and distribution in more than 60 countries around the world. A. O. Smith is committed to continuous improvement, not just in its factories and its processes, but in its people.  We value people who can analyze problems and take rapid, decisive action. 


What is great about this opportunity?

  • You will be joining a stable, but growing organization committed to strong financial performance, strategic acquisitions, global expansion and the highest ethical standards of conduct.
  • You will be representing a company that makes products that improve quality of life and are considered top of the line.
  • You will be joining a cohesive team that supports each other in accomplishing shared goals.

Primary Function

The Human Resources Manager at the Ashland City customer care facility works closely with Sales and finance business unit leaders and members of the HR team to deliver on the A. O. Smith Values, people strategy and business unit objectives. This role is a key member of business unit HR leadership team and reports to the Human Resources Vice President.


The ideal candidate would have experience and/or expertise in the following areas:

  • Consults, influences and coaches leaders in the design, development, and execution of human resources strategies and other change initiatives which help Create an Attractive Work Environment, Align and Engage the Team, and Build Organizational Capability.
  • Provides exceptional HR generalist value chain partnership for assigned client groups in talent management, employee engagement, performance management, workforce planning, and employee relations.
  • Builds trust and credibility with others by following through on commitments, establishing positive relationships and being a champion for organizational values.
  • Analyzes the effectiveness of HR programs, processes, and policies.  Where gaps exist, exercises problem solving techniques and project management skills to develop, recommend, execute, and sustain improvements.
  • Keeps current on marketplace and functional trends and identifies opportunities to translate these into value for the organization.
  • Makes development of self and others a priority.


  • Bachelor’s degree in Human Resources, Business or a related field from accredited university.
  • 5 years of HR generalist experience in a fast-paced, change-oriented environment.
  • 2 years of leading and developing others (direct reports).
  • Previous experience in a Lean environment (preferred).
  • Agile learner with demonstrated business and analytical ability.
  • Demonstrated ability to execute at a high level.
  • Advanced verbal, written, and interpersonal skills.

We Offer

Great people make our organization great and because of that, we offer an onsite A. O. Smith Company shopping store for our employees, a competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance. 

Nearest Major Market: Nashville

Job Segment: HR Manager, HR Generalist, HR, Employee Relations, Human Resources, Customer Service