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Product Coordinator

Date: Jan 4, 2022

Location: Ashland City, TN, US, 37015

Company: A. O. Smith Corporation

Company / Location Information


A. O. Smith Corporation (NYSE: AOS)  is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, offering a comprehensive line featuring the best-known brands in North America and China, The company also manufactures water purification and water softening products for residential and light commercial applications.


A.O. Smith was founded in 1874 and is headquartered in Milwaukee, Wisconsin.  The company employs people to make our products in the United States, Canada, Mexico, India, China, the Netherlands, the UK and Turkey.


Why would I want to work for A. O. Smith?


Our company was founded in Milwaukee, Wisconsin over 140 years ago by the Smith family and we’ve been manufacturing innovators ever since. We take pride in our company’s values and reputation for integrity, and we’re also proud of the A. O. Smith innovations that make life better for people all over the world. If you want to join a team with integrity and a mission to make life better for others, you can take the first step here.


What is great about this opportunity?

  • You will be joining a stable, but growing organization committed to strong financial performance, strategic acquisitions, global expansion and the highest ethical standards of conduct.
  • You will be representing a company that makes products that improve quality of life and are considered top of the line.
  • You will be joining a cohesive team that believes in the goals we share and supports each other in accomplishing our shared goals

Primary Function

The Product Coordinator is responsible for the product support for assigned products post product launch. 


  • Manage assigned product life cycle from introduction, cost optimization and obsolescence.
  • Responds to inquiries related to pre-sales product technical support for Customers, Sales, Marketing, Customer Service and Technical Service.
  • Assists customers and sales team with questions regarding Building Codes and their application to products.
  • Handles code Inspector Challenges as necessary to support customers and sales team.
  • Performs the creation and maintenance of product data in PIM system that is not in SAP or otherwise managed by product engineering.
  • Addresses part substitution requests regarding current products with Product Management and Engineering.
  • Work closely with the Sales team to develop sales tools and training programs.
  • Create and maintain product presentations. Give presentations to both internal and external parties on current and future product developments.
  • Publish regular product update documents, white papers and technical communiqués as related to new functionalities and other high-priority product issues.
  • Develop and maintain content for product and company collateral material.
  • Support trade shows and other company-sponsored events.
  • Act as the point of contact for Sales and Customer Service for technical questions that cannot be answered with existing materials.
  • Help profitably grow market share by providing Sales with extensive product information, competitive information and appropriate training
  • Keep Customer Service up-to-date on new products and requirements affecting the order entry process
  • Provide Distribution with relevant information to move products through our system efficiently and in good condition
  • Other responsibilities may be assigned as needed.


  • Bachelor’s degree, preferably in business or a related field
  • 3 years of related experience



  • Prior experience in plumbing, HVAC, or a related field, in retail and/or wholesale channels
  • Core competencies include analytical ability & problem solving, strong verbal & written communication, technical aptitude, portfolio management, and working knowledge of Microsoft Office

We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

Nearest Major Market: Nashville

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