Warranty Clerk

Primary Function

The Warranty Clerk will manage warranty claims for all A.O. Smith brands and other related warranty department functions. The incumbent will assist and communicate with internal and external customers regarding warranty credit procedures

Role Specific Responsibilities

• Serve as a main point of contact for wholesalers and other American brand distributors for all warranty credit issues.
• Review claims for warranty covered products, submit documentation, and prepare fulfillment requests in a timely manner to keep current to date status.
• Maintain process documentation and train new or temporary department employees in related roles.
• Handle calls to the warranty credit hotline and assist sales representatives with escalated calls.
• Ensure documentation is complete and verify criteria using a warranty checklist.
• Process distributor whole unit, parts, and labor claims for warranty credit.
• May supervise and/or coordinate work activities of a small team of representatives and report issues within the department to the supervisor.
• May train new/temporary employees in related roles.
• Perform other activities as needed.

Qualifications

• Knowledge of all warranty policies and procedures
• Strong critical thinking and analyzing skills
• Ability to coordinate and organize tasks
• Experience with Microsoft Excel
• Excellent data entry skills.
• Ability to multi-task.

• Self-starter with ability to work in a team environment.

Education

Years of Experience

We Offer

Competitive base salary, bonus plan and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.