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Technical Support Representative

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Date: Jan 13, 2019

Location: Groveport, OH, US, 43125

Company: A. O. Smith Corporation

Primary Function

Technical Specialists is responsible for providing technical/troubleshooting assistance, general product information, warranty assistance, and limited parts order processing on product that requires extensive product knowledge.  Their primary customers are general contractors, service professionals, facility maintenance personnel, architects, engineers and other professionals responsible for ensuring equipment is specified adequately and functional at all times.   Technical Specialists work to assist callers to repair rather than replace this equipment where possible.

Responsibilities

  • Respond promptly to customer needs and inquiries for service or assistance by telephone, on-line network, and mail.
  • Receive calls from service professionals to assist with troubleshooting water treatment equipment.
  • Provide product specification information.
  • Provide reference numbers to ensure warranty coverage on equipment/parts.
  • Train new and existing technicians on water treatment products.
  • Assist customers with sizing of water treatment equipment.
  • Help maintain and update training content and media for new and existing products.
  • Refer callers to distributors for purchase of equipment, replacement parts, and service.
  • Document caller, product information, and nature of the call.
  • Other responsibilities may be assigned as necessary.

Qualifications

  • Associates degree
  • Experience in customer service, training, or related functions preferred
  • Familiarity with water treatment preferred
  • Excellent communication skills; verbal and written
  • Demonstrate strong troubleshooting and problem-solving skills
  • Good typing/keyboarding skills
  • Basic computer skills
  • Plumbing experience is helpful
  • Must be willing to travel domestically and internationally

Education

Associate Degree

We Offer

Competitive base salary and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.


Nearest Major Market: Columbus

Job Segment: Technical Support, Customer Service Representative, Wastewater, Water Treatment, Facilities, Technology, Customer Service, Engineering, Operations