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Customer Service Representative ($16/hr.)

Date: Apr 9, 2021

Location: Haltom City, TX, US, 76117

Company: A. O. Smith Corporation

Company / Location Information

Our company was founded in Milwaukee, Wisconsin over 140 years ago by the Smith family and we’ve been manufacturing innovators ever since. We take pride in our company’s values and reputation for integrity, and we’re also proud of the A. O. Smith innovations that make life better for people all over the world. If you want to join a team with integrity and a mission to make life better for others, you can take the first step here.

 

Aquasana was brought into A.O. Smith Corporation in 2016 and is part of our North America Water Treatment (NAWT) division. Aquasana is a dynamic organization that is rapidly growing organically and into other Channels.  We are a tight knit team with a fast paced, energetic, and entrepreneurial company culture. We provide competitive pay, benefits, and a fabulous, fun, collaborative environment that allows our people to be their best. The work Aquasana employees perform and the products we make have been deemed an essential service and our employees are proud to be part of the Aquasana team. 

Primary Function

In this role, the incumbent will serve Aquasana customers by providing product and service information, recommending solutions and resolving product related problems through already developed troubleshooting methodologies.  

Responsibilities

  • Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, executing correction or adjustment and precisely notating the interaction.
  • Answering inbound customer calls and e-mails relating to and not limited to the following:  account questions, shipping inquiries and technical support for all Aquasana products.
  • Responsible for being familiar with all products, how they work and the best way to assist in service resolution for any given customer situation.
  • Responsible for actively ensuring the retention of our customer base.
  • Explaining and selling the benefits of the Water for Life replacement filter program.
  • Held accountable to achieving important customer service related metrics – work percentage, average handle time, abandonment rate, Water for Life enrollments, customer survey scores, etc.
  • Provide ongoing feedback for product improvement and job efficiencies.
  • Perform other duties as assigned by management.

Qualifications

  • One year of related work experience in an inbound call center or other customer service-related environment.
  • Problem-solving and program management skills. An excellent work ethic.
  • Commitment to delivering a positive customer experience, including the handling of highly escalated customers in a professional manner.
  • Must be a good communicator, both oral and written.
  • Ability to work independently and in a collaborative team environment.
  • Should be proficient in basic office computer software, such as Microsoft Office Suite, and the Aquasana customer management program.
  • Use time efficiently.

Education

High School Diploma or GED

Years of Experience

Minimum of 1 year related work experience

We Offer

Competitive hourly wage plus the ability to earn an additional $700 monthly commission. Comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.  


Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

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