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Manager, Inside Sales

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Date: Apr 13, 2019

Location: Haltom City, TX, US, 76117

Company: A. O. Smith Corporation

Company / Location Information

Water technology is one of the fastest-growing industries in the world, and, as a leading global water technology company, A. O. Smith Corporation is at the center of the trend. We are a $3 billion company with 144-year history and employ more than 16,000 men and women. With manufacturing operations in the United States, Canada, Mexico, China, India, and Europe, A. O. Smith has the global reach to serve customers worldwide. We have sales and distribution in more than 60 countries around the world. A. O. Smith is committed to continuous improvement, not just in its factories and its processes, but in its people.  We value people who are able to analyze problems and take rapid, decisive action. 

Primary Function

Responsible for the day-to-day operations of the Aquasana Telesales team (call center environment) and for achievement of the highest level of satisfaction from external customers.  Provide direction to the sales department that drives Aquasana's efforts to achieve optimum growth potential by emphasizing superior salesmanship while maximizing profitability.  Telesales oversight includes; inbound and outbound call activity, attainment of established sales objectives and partnership with other departments in the organization assigned with maximization of direct to consumer sales opportunities.

What You Will Be Responsible For

  1. Employee Development – Develop and maintain a comprehensive set of training materials to be used for new hire and ongoing sales team training. Audit a selection of inbound customer calls and score those calls against a sales scorecard. Provide feedback to team members as to areas of strength and opportunity.  Develop Telesales action plans for all team members and serve as the point person to work the team member through the established plan
  2. Talent Assessment: Assess team performance and identifying opportunities for future growth. Responsible for staffing team based on needs of the business
  3. Pipeline Management – Create, maintain and execute a monthly sales pipeline of quotes created by Telesales representatives during whole home customer interactions.
  4. People Management- Ensure that all team members are aware of their performance, and of the expectations of the company. Mediate issues, provide feedback, and enforce company policy as necessary.
  5. Qualifier Management- Ensure consistent management of the web order review process
  6. Customer Service- Serve as the point person for managing customer escalations. Work with team members to identify root cause issues and guide customers to resolution. 
  7. Sales Achievement- Deliver monthly team sales goals by providing Telesales associates with all necessary tools for success while maintaining the utmost integrity throughout the customer’s experience with Aquasana.
  8. Cross Functional Partnership- Ensure positive business relationships with support organizations, including product development, marketing, IT, manufacturing, logistics, finance, Customer Service, E-Media and Human Resources
  9. Other responsibilities may be assigned as necessary.

What You Will Bring

  • High School Diploma required.
  • Bachelor’s Degree in related field or equivalent work experience preferred
  • Minimum of 3 years Call Center related work experience.
  • At least 2 years of supervisory/leadership experience.
  • Proficient in basic office computer software, such as Microsoft Office Suite (e.g. Word, Excel, etc.); SAP or ERP/MRP experience a plus.
  • Problem-solving and program management skills.
  • An excellent work ethic.
  • Must be a good communicator, both oral and written.

What We Offer

Great people make our organization great and because of that, we offer an onsite A. O. Smith Company merchandise store for our employees, employee discounts on water filtration products, a competitive salary and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.


Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

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