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Manager, Sales Operations

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Date: Mar 11, 2019

Location: Haltom City, TX, US, 76117

Company: A. O. Smith Corporation

Aquasana / Haltom City, TX

Why A. O. Smith? 

Water technology is one of the fastest-growing industries in the world, and, as a leading global water technology company, A. O. Smith Corporation is at the center of the trend. We are a $3 billion company with 144-year history and employ more than 16,000 men and women. With manufacturing operations in the United States, Canada, Mexico, China, India, and Europe, A. O. Smith has the global reach to serve customers worldwide. We have sales and distribution in more than 60 countries around the world. A. O. Smith is committed to continuous improvement, not just in its factories and its processes, but in its people.  We value people who are able to analyze problems and take rapid, decisive action. 


What is great about this opportunity?

  • You will be joining a stable, but growing organization committed to strong financial performance, strategic acquisitions, global expansion and the highest ethical standards of conduct.
  • You will be representing a company that makes products that improve quality of life and are considered top of the line.
  • You will be joining a cohesive team that supports each other in accomplishing shared goals.

Primary Function

This is a new internal organization that will support our Sales Teams through each sales cycle and be immediately responsible for supporting over $100M in annual business.  As the Sales Operation Manager, you will lead the Sales Operations team in support of A. O. Smith and Aquasana branded products in retail, wholesale, water quality dealer and national accounts and dealer channels.  You will drive overall strategy and coordination of projects within North American Water Treatment and A.O. Smith that deliver incremental revenue through strategic joint efforts, provide additional services to enhance the customer experience and drive intercompany projects and opportunities. 

What You Will Be Responsible For

  • Responsible for the overall productivity and effectiveness of the sales organization.  Works closely with internal and external stakeholders to ensure the appropriate objectives and priorities are enabled within the sales organization. Create center of excellence between Sales leaders and all the other functions in the company for driving the improvements in sales effectiveness that result in significant revenue, profitability gains and customer compliance. 
  • Responsible for enabling and executing sales operations processes for new channels and customers, including customer onboarding, go to market execution, ongoing process improvement and customer compliance.
  • Coordinates sales forecasting, planning, and budgeting processes used within the sales organization. Proactively monitors and strives to maintain high levels of quality, accuracy, and process consistency in the sales organization’s planning efforts. As needed, coordinates planning activities with other functions and stakeholders.
  • Accountable for the on-time implementation of sales organization quotas and performance objectives and implementation of impacting initiatives.
  • Proactively identifies opportunities for sales process improvement. Works closely with sales management to inspect sales process quality and prioritize opportunities for improvement.
  • Assists sales management in understanding process bottlenecks and inconsistencies. Facilitates an organization of continuous process improvement.
  • Manage customer specific pricing for all segments of the business within the ERP system, including pricing, promotion and profitability analysis.
  • Implements enabling technologies, including CRM and sales pipeline management tools, to sales teams. Monitors the assigned sales organization’s compliance with required standards for maintaining CRM data. Works closely with sales management to optimize the effectiveness of technology investments. 
  • Customer service effectiveness and excellence – strives to put into place the tools and processes to ensure that customer issues are solved on time at the first interaction.
  • Achievement of sales, profit, and strategic objectives.
  • Perform other activities as needed or as assigned by the Senior Director of Sales Operations.

What You Will Bring

  • Bachelor’s Degree in Business or Bachelor's with an analytical focus
  • Minimum 6 years of experience in a team Leadership role or equivalent experience leading projects
  • Minimum 3 years of experience in Sales Operations preferably big box retail supporting retailers with 500+ stores nationwide. 
  • Minimum 4 years of experience in Project Management, preferably a focus in revenue enablement and growth or related equivalent experience
  • Minimum 2 years of experience in sales or sales management in a business-to-business sales environment
  • Demonstrated proficiency managing analytically rigorous initiatives.
  • Ability to work across functions and in a matrix organization required. Success in this role will require collaboration across multiple functions on a daily basis.
  • Detail-oriented self-starter


Preferred Qualifications

  • MBA
  • Customer facing experience (a plus)

What We Offer

Great people make our organization great and because of that, we offer an onsite A. O. Smith Company merchandise store for our employees, employee discounts on water filtration products, a competitive and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Job Segment: Operations Manager, Sales Operations, Sales Management, Operations, Sales