Service Technician

AOS/Lebanon,TN

We are one of the world’s leading manufacturers of water heating and water treatment technologies in the world. We are a $3.5 billion company with 140+ years history and we employ more than 12,000 individuals globally who pride themselves on providing the world with innovative water technology. We are committed to Continuous Improvement, not just in our factories or processes, but in our people.

Primary Function

Provide phone customers service, job site field service support and assistance in training programs to provide the customer with the best possible service.  Provides customers and end users with product and technical support by performing the following duties.

Responsibilities

• Respond to customer inquiries on the telephone, through on‑line networks, and by mail.
• Communicate with customers to help them understand how to use the product properly.
• Handle customer problems that appear to arise from the use of the product.
• Handle requests for replacing defective parts.
• Complete, maintain, and process pertinent paperwork and records.
• Perform limited field service on Company products as required.
• Assist in preparation of Technical Service Bulletins to provide product related information to the field.
• Understand and troubleshoot water heater piping applications and limited boiler piping applications.
• Provide assistance to other departments as needed.
• Other responsibilities may be assigned as needed.

Qualifications

• HVAC related experience
• Required:  Proficient in Microsoft Word and Excel, Customer Service experience, Electrical or Mechanical experience, and HVAC experience. 
• Preferred but not required:  Control Systems (PLCs), Building Integration Systems, JDE, or Agile.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 

Education and/or Experience

One-year certificate from college or technical school and two years to four years HVAC related experience; or equivalent combination of education and experience. 

We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.