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Service Technician Trainee

Date: Sep 8, 2021

Location: Lebanon, TN, US, 37090

Company: A. O. Smith Corporation

Primary Function

Gain experience through on-the-job and other modes of training to advance to Service Technician Level 1 competency.  The individual will be assigned and responsible to the Technical Service Department, however; duties will assigned in the Manufacturing, Engineering, Tank Plant and Field Assistance as required. 


  • Develop product knowledge by assignment to Manufacturing, Engineering, Tank Plant, Regional Field Service Technician, and Sales Force (as required). Assisting Technical Service (as required) with field service, application trips.
  • Complete, maintain, and process pertinent paperwork and records.
  • Provide technical and service assistance to Company customers via telephone contact.
  • Provide assistance to other departments as needed.
  • Other responsibilities may be assigned as needed.


  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.  Ability to write routine reports and correspondence.  Ability to speak effectively before groups of customers or employees of organization.
  • Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.  Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • One-year relevant certificate from college or technical school
  • Valid State Operator Driver License 


Associate Degree

Years of Experience

Minimum of 1 year related work experience

We Offer

Competitive base salary and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

Nearest Major Market: Nashville

Job Segment: Trainee, Technician, Engineer, Manufacturing Engineer, Entry Level, Technology, Engineering