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HRIS System Support Analyst (SuccessFactors)

Date: Jan 12, 2021

Location: Milwaukee, WI, US, 53224

Company: A. O. Smith Corporation

Company / Location Information

A. O. Smith Corporation (NYSE: AOS) is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, offering a comprehensive line featuring the best-known brands in North America and China. The company also manufactures water purification, water softening and air purification products for residential and light commercial applications.  We are a $3 billion company with 146-year history and employ more than 15,000 men and women in more than than 60 countries around the world.  A. O. Smith is committed to continuous improvement, not just in its factories and its processes, but in its people.  We value people who are able to analyze problems and take rapid, decisive action. 


What is great about this opportunity?

  • You will be joining a stable, but growing organization committed to strong financial performance, strategic acquisitions, global expansion and the highest ethical standards of conduct.
  • You will be representing a company that makes products that improve quality of life and are considered top of the line.
  • You will be joining a cohesive team that supports each other in accomplishing shared goals.
Primary Function

Human resources continues to gain recognition as a strategic business partner that is critical in supporting talent development and ensuring that the right resources are available at the right time. To continue providing this support, A. O. Smith is looking to add a HRIS Systems Support Analyst to our team. The analyst will play a key role in our organizational initiative and aid in the development and deployment of our technical HR platforms to continue our history of innovation.  Looking beyond the processes we have in place today, you will search for opportunities to improve and directly support the implementation process. You will have an eye for innovation and a proactive approach to seeking out opportunities and with your natural curiosity and attention to detail, it will help you thrive and grow at A. O. Smith.



System Maintenance

  • Maintains detailed knowledge of SuccessFactors product-suite with an awareness of opportunities to expand solutions and services; monitors and evaluates quarterly releases and patches of new functionality and makes recommendations on which features to implement; monitors system efficiencies and corporate wide usage; ensures application optimization and makes suggestions for improvement.
  • Provides support for implementation processes including configuration, software training, data integration processes, and testing.
  • Documents business and data requirements and configures SuccessFactors modules
  •  Creates and tests new processes in the test environment first; then migrates the change to the production system(s) and retests before launching to end users.
  • Perform integration between SAP and SuccessFactors and has an understanding of the future strategic direction of the application roadmap to identify future impacts/changes.
  • Configures and executes scheduled and ad hoc reports


End User Support

  • Identifies training needs of end users and provides the necessary system and end user training and documents
  • Collaborates with the Success Factors Global Support Liaison(s)
  • Acts as first point of contact to global users and global support team
  • Bachelor’s degree or equivalent work experience with a HR/Talent management package.
  • 5 years minimum related work experience
  • Administrative experience in any of the following SuccessFactors modules: Performance & Goals, Learning, Competencies/Development, Compensation, Talent Profile, Succession Org Chart, Talent Matrix, Recruiting Marketing, Recruiting Management and Jam.
  • Experience/knowledge of business operations/processes to include analysis, design, documentation, using industry best practices and standards.
  • Ability to identify and cultivate relationships with key stakeholders representing HR functions and multiple levels.
  • Knowledgeable in current HR policies, practices, and ability to anticipate future trends affecting the business from a systems and process perspective.
  • Possess a strong understanding of ERP and SaaS solutions and other system configuration and functionality to implement these needs.
We Offer

Great people make our organization great, and because of that, we offer a competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, 401k with company match and year-end contribution, short- and long-term disability programs, tuition assistance, and professional development assistance.  In addition to free covered parking, an on-site deli, and outdoor walking path, our Milwaukee Headquarters also offers entry passes to different Milwaukee festivals and sporting events, the Milwaukee Public Museum, and the Milwaukee County Zoo.

Nearest Major Market: Milwaukee

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