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Business Analyst, RPA Developer

Date: Nov 29, 2022

Location: Nashville, TN, US, 37228

Company: A. O. Smith Corporation

Company / Location Information

Water technology is one of the fastest-growing industries in the world. As a leading global water technology company, A. O. Smith Corporation (NYSE: AOS) is at the center of the trend. We are a $3 billion company with over 140 years of history and 15,000+ employees. Our emphasis is on hot water and clean water; we are one of the world’s largest manufacturers of residential and commercial water heating equipment as well as a supplier of water purification products in a number of emerging countries.

With manufacturing operations in the United States, Canada, Mexico, China, India, and Europe, we have the reach to serve customers worldwide. A. O. Smith is committed to continuous improvement and maintaining a culture that values and respects our employees. 


Recognized by The Tennessean as one of the top Nashville Workplaces, we have programs in place to help our team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future. If you are inspired to learn, take risks, and succeed as a team, you can build an amazing career at A. O. Smith.

Primary Function

A. O. Smith is looking for a driven individual to join our team and support the deployment of process mining and automation tools. Reporting to the digital technology (IT) team and interfacing directly with our stakeholders, you will be responsible for ensuring the right business solutions are identified, developed, and deployed. You will support the creation of analyses, analyze data to identify improvement opportunities, implement small automation projects, and drive business adoption. This unique role will provide you with the opportunity to demonstrate and grow your problem solving and technical capabilities while learning about A. O. Smith end-to-end business processes and go-to market strategy.


To be successful in this role you will need to have a solutions mindset, possess a natural curiosity, and have a passion for technology. You will be part of a team that is focused on business process optimization that supports organizational success by leveraging technology and problem-solving capabilities. The work that you perform and the outcomes you deliver will have a tangible impact on how we operate as an organization and our ability to succeed and grow in the rapidly changing digital landscape.


  • Assist management and business users in the development of use cases for process mining
  • Assist business users in the design of analyses and KPIs
  • Create analyses using process mining tools
  • Validate new analyses with business users to verify correctness
  • Work with teams to interpret data and identify potential process improvement opportunities
  • Design, develop, and test automation (RPA) workflows
  • Deploy RPA components including bots, robots, development tools, code repositories and logging tools
  • Document solutions and maintain best practices
  • Provide training on developed analyses to improve business adoption
  • Work directly with stakeholders to capture business requirements and translate them into technical approaches and designs that can be implemented.
  • Maintain current knowledge of relevant technologies and business processes.
  • Perform other duties as assigned


  • A bachelor's degree in IT or another related discipline is required
  • While 6 months or more of related work or internship experience is a plus, it is not required
  • A natural curiosity and love of learning
  • Experience in the design and creation of SQL statements
  • Object oriented programming background preferred (e.g., C#, C++, VB, Java, or Python)
  • Knowledgeable of standard analytics components such as charts, graphs, tables
  • Demonstrated analytical skills with a strong attention to detail
  • Strong interpersonal and communication skills to allow for effective collaboration with the business
  • Familiarity with SAP source table preferred, but not required
  • Familiarity with RPA tools (e.g., UiPath) preferred, but not required
  • Proficient in Excel, Word, and PowerPoint

We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

Nearest Major Market: Nashville

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