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Credit Manager North America

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Date: Jan 4, 2019

Location: Nashville, TN, US, 37015

Company: A. O. Smith Corporation

Company / Location Information


Why A. O. Smith? 

Water technology is one of the fastest-growing industries in the world, and, as a leading global water technology company, A. O. Smith Corporation is at the center of the trend. We are a $3 billion company with 144-year history and employ more than 16,000 men and women. With manufacturing operations in the United States, Canada, Mexico, China, India, and Europe, A. O. Smith has the global reach to serve customers worldwide. We have sales and distribution in more than 60 countries around the world. A. O. Smith is committed to continuous improvement, not just in its factories and its processes, but in its people.  We value people who are able to analyze problems and take rapid, decisive action. 



What is great about this opportunity?

  • You will be joining a stable, but growing organization committed to strong financial performance, strategic acquisitions, global expansion and the highest ethical standards of conduct.
  • You will be representing a company that makes products that improve quality of life and are considered top of the line.
  • You will be joining a cohesive team that supports each other in accomplishing shared goals.

Primary Function

Working as the Credit Manager, you will have the entire responsibility of the credit granting process, including the consistent application of a credit policy, periodic credit reviews of existing customers and the assessment of the credit worthiness of potential customers. Your overall goal and contribution to the organization will be optimizing the mix of company sales and bad debt losses.  


  • Fully responsible for the supervision and operations of the Credit & Collections and Cash Application departments and evaluating, implementing, and improving current processes. 
  • Review credit applications, customer financial statements, credit reports, etc. to determine credit worthiness and extending or revoking credit lines/limits of new and existing customers across all North American Company Codes (organizations).
  • Analyze credit risks and review bad debt or write-offs and provide recommendations.
  • Maintain credit records and files and generate related reports as required for financial reporting and regulatory compliance.
  • Coordinate with internal departments to resolve billing disputes that may affect the ability to collect receivables. 
  • Ensure procedures and internal controls are followed in compliance with Sarbanes-Oxley initiatives and enforce credit policy to adhere to accepted standards.
  • Manage customer deductions approval/write-off/collections processes and associated financial accruals.
    • Manages the contact of customers with open account balances to obtain prompt payment, improve cash flow and ensure customer satisfaction.
    • Review and monitor AR aging report by customers.
    • Provide monthly AR analysis to Finance Business leaders


  • Minimum of 10 years of relevant credit/collections experience in a large-company, multi-location environment with at least 3 years in a management role
  • Bachelor's Degree in Finance, Accounting, Business Administration or equivalent
  • Ability to identify and articulate issues, propose and implement solutions based on fact-based data, and question prior decisions if the results do not materialize as previously projected
  • SAP, Microsoft Excel and Word proficiency 
  • National Accounts experience
  • Experience with U.S. and Canadian Credit and Collections Laws
  • Akritiv Collection Software experience (a plus).

We Offer

Great people make our organization great and because of that, we offer an onsite A. O. Smith Company merchandise store for our employees, employee discounts on water filtration products, a competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

Nearest Major Market: Nashville

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