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Junior Business Analyst

Date: Sep 2, 2021

Location: Nashville, TN, US, 37228

Company: A. O. Smith Corporation

Company / Location Information

Water technology is one of the fastest-growing industries in the world. As a leading global water technology company, A. O. Smith Corporation (NYSE: AOS) is at the center of the trend. We are a $3 billion company with over 140 years of history and 15,000+ employees. Our emphasis is on hot water and clean water; we are one of the world’s largest manufacturers of residential and commercial water heating equipment as well as a supplier of water purification products in a number of emerging countries.

With manufacturing operations in the United States, Canada, Mexico, China, India, and Europe, we have the reach to serve customers worldwide.


A.O. Smith is committed to continuous improvement and maintaining a culture that values and respects our employees.  Recognized by The Tennessean as one of the top Nashville area Workplaces, we have programs in place to help our team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future. If you are inspired to learn, take risks, and succeed as a team, you can build an amazing career at A. O. Smith.


This role is located in our modern Nashville Metro Center office, located just minutes from downtown with easy interstate access and free parking.


  • Lead projects with support including scoping, solutioning, deployment, testing, training, change management, communication, and measuring business value
  • Become the subject master expert on customer master data at A. O. Smith and support maintenance of customer master data across North America
  • Develop a deep understanding of A. O. Smith business processes and drive solutions to business problems through collaboration with IT and the business; bridge the gap between people, processes, and technology
  • Critically evaluate information gathered from multiple sources, break high-level requirements into details, and distinguish user requests from underlying needs
  • Complete incidents and enhancement requests and keep users up to date on status
  • Gather and document systems and process requirements through meetings, site visits, and job shadowing; create and maintain documentation and process maps on customer engagement business processes and projects
  • Develop and use continuous improvement skills such as process mapping and problem solving to drive for incremental improvements in all processes
  • Build strong relationships with business users throughout the customer engagement organization – sales, order entry, warranty, marketing, trade compliance, after-sales support, and other groups as necessary
  • Learn non-SAP business systems such as internal portals and how they interact with SAP and assist in the support and management of those systems as part of our overall solutions portfolio


  • Bachelor's degree or related experience
  • Capability to execute assignments and projects with minimal direction
  • Demonstrated critical thinking and problem-solving skills with a strong attention to detail
  • Strong relationship building skills, internally within IT and with business users
  • Naturally curious with a love of learning, and demonstrated application of new learning
  • Well-developed written and verbal communication skills and the ability to interact professionally with a diverse group from technical experts to business users to executive
  • Project management experience and continuous improvement skills a plus
  • Proficiency in SAP a plus, especially SD
  • Must be able to work well in fast-paced, dynamic environment

We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

Nearest Major Market: Nashville

Job Segment: Business Analyst, ERP, SAP, Project Manager, Finance, Technology