Marketing Technology (MarTech) Manager - Mobile Apps

Water technology is one of the fastest-growing industries in the world. As a leading global water technology company, A. O. Smith Corporation (NYSE: AOS) is at the center of the trend. We are a $3 billion company with over 140 years of history and more than 15,000 employees worldwide. Our emphasis is on hot water and clean water; we are one of the world’s largest manufacturers of residential and commercial water heating equipment as well as a supplier of water purification products in a number of emerging countries.

With manufacturing operations in the United States, Canada, Mexico, China, India, and Europe, we have the global reach to serve customers worldwide. A. O. Smith is committed to continuous improvement and maintaining a culture that values and respects our employees.  We care about our associates and have programs in place to help our team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future. If you are inspired to learn, take risks, and succeed as a team, you can build an amazing career at A. O. Smith.

This role is located in our modern Nashville IT office, located just minutes from downtown in Metro Center, with easy interstate access and free parking. 

What’s great about this opportunity?

With A. O. Smith’s growth over the years, we have several apps for our family of brands.  This position offers a key leadership opportunity to drive the strategy for app management, including features for B2B channel partners, IoT for residential and commercial products, and general customer experience.  In this role, your challenge would be to lead the team of vendors and internal stakeholders to position A. O. Smith and our brands for digital success within our mobile app offering, and to iteratively optimize the apps in partnership with the business unit owners for each app.  You’ll need to use your prior experience with mobile apps to guide the team to the right technical architecture for scale, manageability and optimizations at maturity.  This is a brand-new role on the newly-formed Digital Marketing Platforms team, which provides the marketing functions within each business unit with design & development solutions to support their web platform, PIM platform and mobile app platform needs.

This role has responsibility for supporting the North American business units by managing all aspects of A. O. Smith’s market-facing branded mobile apps.  This role will include adding enhancements/extensions to existing core app functions, as well as adding new features & functionality to the app to enable business unit success in IoT, Marketing and Product Support. 

Evaluates the landscape of existing apps across multiple business units

• Collaborates with key stakeholders inside & outside the organization to establish a long-term approach to standardize on a core platform/technology.
• Partner with internal & external stakeholders to maintain, design, develop & launch app capabilities on the existing platforms.
• Gather customer UX and business unit requirements to formulate a comprehensive set of objectives for each business unit’s mobile app strategy, including: desired features and functionality to both maintain and add, design & development plans, testing and analytics.
• Create & maintain integrations with existing and/or added A. O. Smith-owned or licensed technologies including IoT cloud partners, authentication partners, CRM partners, email/sms partners and others as required by the business units.
• Manage all aspects of the relationships with app design & development vendors, including plans/budgets/capabilities/performance/contracts
• Provide project reporting on a regular basis
• Build consensus with key partners to adjust the plan as needed
• Provide insight to the business units to help them understand and evaluate ways to leverage new or existing phone capabilities, as well as emerging limitations & challenges
• Perform other duties as assigned

• Ability to travel up to 20% of the time
• Flexible schedule for morning/evening calls for international collaboration
• Experience working with/leading agile development methodologies
• Experience working with ecommerce-first websites and/or non-ecommerce branded manufacturing websites
• Experience leading teams to produce both technical and UX/UI deliverables
• Experience leading the efforts of vendors and internal teams to produce digital deliverables
• Managerial familiarity with app-side development in React or native iOS/Android languages
• Managerial familiarity with RESTful APIs; including both the consumption of existing APIs as well as articulating goals for the development & creation of new APIs
• Well-organized, collaborative and detail-oriented
• Ability to work under tight deadlines in a fast-paced environment handling multiple tasks
• Quick learner – ability to gain product specification knowledge for multiple brands & business unit channel dynamics
• Must be resourceful, team-oriented and have strong problem-solving skills

Competitive base salary and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.