Technical Claims Handler

Date: Jun 18, 2024

Location: Ashland City, TN, US, 37015

Company: A. O. Smith Corporation

Company / Location Information

We are one of the world’s leading manufacturers of water heating and water treatment technologies in the world. We are a $3.5 billion company with 140+ years history and we employ more than 12,000 individuals globally who pride themselves on providing the world with innovative water technology. We are committed to Continuous Improvement, not just in our factories or processes, but in our people.

Primary Function

Under direction of supervisor, set up and investigate claims filed by homeowners and insurance companies.


  • Exercises proper judgment and decision making to analyze the claims exposure, to determine the proper course of action and to appropriately settle the claim with the approval of the supervisor.
  • Interacts extensively with various parties involved in the claim process.
  • Able to clearly communicate concise action plans, and present plans for moving the case to conclusion.
  • Will demonstrate complete knowledge of the claim file process through presentation of actions and responses to client questions.
  • Processes claims consistent with clients’ and corporate policies, procedures and “best practices” and also in accordance with any statutory, regulatory and ethics requirements.
  • Utilizes various methods of investigation and negotiates settlement with claimants in accordance with prescribed authority.
  • Continue education in the claims field as recommended by supervisor.
  • Continue to learn the reporting side of the Riskmaster system.
  • Perform other duties as assigned.

Role Specific Responsibilities

File Handling:


  1. Handle product liability claims submitted to A.O. Smith Risk Management Department by homeowners, plumbers, insurance carriers and attorneys.
  2. Claims demand cap at $25,000.00
  3.  Pending averages 50 files
  4. Researched applicable systems (Salesforce, Eportal, AquaHub, SAP)
  5. Reviews damages supports, proof of payment made by carrier to insured
  6. Negotiates Claims Settlements with the carriers/homeowners or denies liability with explanation of denial.
  7. Learn Products and their failures.
  8. Learn to make decision of liability.
  9. Send out a Release to Carrier/homeowner/attorney once the settlement amount is reach
  10. Request payments for settled claims.


  • Associate degree preferred.
  • Insurance Classes preferred.
  • Insurance Certifications (preferred, but not required)
  • Proficient computer sills, especially MS Office and internet browsers
  • DXC Assure System knowledge, helpful.
  • Salesforce, SAP Systems, Knowledge helpful
  • Good communication skills
  • Ability to multi-task and work under time/date drive deadlines
  • Good customer interactions, sense of urgency and problem-solving skills.
  • Knowledge of accepted industry standard and practices
  • Computer experience with related claims and business software.


High School Diploma or GED

Years of Experience

Minimum of 5 years related work experience

We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

Nearest Major Market: Nashville

Job Segment: Wastewater, Water Treatment, ERP, SAP, HVAC, Engineering, Technology, Operations