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Parts Analyst

Date: Mar 18, 2023

Location: Franklin, TN, US, 37064

Company: A. O. Smith Corporation

Company / Location Information

Who We Are:

APCOM, an acronym for Appliance Components, was founded by Mike Grace on March 1, 1969.  APCOM started in a 10,000 sq. ft. building and has grown to three locations in the United States as well as facilities in Mexico, China and India. Our international locations focus on local markets and best practices are leveraged between all facilities.  In 2001, APCOM joined the A. O. Smith Corporation family of companies and manufactures 75 million parts annually, with 60 million produced in the United States.

Our Vision

APCOM will continue to be a leading global manufacturer of reliable water heating and appliance components.  We will provide our customers with industry-leading customer service, technology and components that provide for product differentiation at competitive prices.

Primary Function

As the Product Coordinator, you will manage various types of projects related to the distribution, sales, and manufacture of OEM and service parts.  You will be responsible for managing master warranty data across all residential and commercial water heater products sold in the US and ultimately all NAWH products.  In addition, you will work directly with product managers, engineers, marketing, and sales contacts to ensure that product data is accurate and business projects are completed on time. 


Based out of our Franklin Facility, this role is eligible to participate in our remote work program, which allows employees to work remotely up to two days per week.  New employees in eligible roles can apply for this program after successfully completing their initial 90 days of employment.


  • The incumbent is responsible for the monitoring and analyzing key performance data as well as identifying areas for improvement.
  • This position supports the analysis of incoming data, information collection and organization and overall marketing strategy management.
  • Communication, teamwork, organization and ability to develop insights from large data sets are essential for the role.
  • Use quantitative techniques to analyze data and make decisions.
  • Prepare reports that summarize findings and recommendations, to present their analysis to executive management and client.
  • Provide key takeaways and insights on all reporting responsibilities
  • Leverage data analysis experience to develop insightful reporting to sales management team.  Supports the planning, implementation and execution of programs to support sales growth.
  • Responsible for forecasting and projecting client KPI’s.  Understand and recommend product needs.   Recommend changes based on demographics derived from market analysis.
  • Communicate daily with interactive planners, client services team members and client.
  • Work as a team with the planner to oversee accounts and suggest areas of improvements
  • Constant and timely communication on the status of client KPI’s
  • Help provide innovative and concrete suggestions to improve strategy performance
  • Critically evaluate reporting processes and procedures and identify areas of improvement and efficiency
  • It is necessary that the candidate can define a problem, collect and analyze data pertaining to it, evaluate company processes and procedures, and recommend strategies designed to solve the issue. A cursory knowledge of the internet and marketing strategies are desired.
  • Other responsibilities may be assigned as necessary.


  • Bachelor’s degree, preferably in business or a related field
  • 3 years of related experience
  • Core competencies include analytical ability & problem solving, strong verbal & written communication, technical aptitude, portfolio management, and working knowledge of Microsoft Office
  • Established knowledge of commercial and residential water heating products
  • Ability to work under tight deadlines in a fast-paced environment handling multiple tasks
  • Ability to interpret large amounts of data and to multi-task
  • SAP experience is a plus

We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.  This role is eligible to participate in our remote work program, which allows employees to work remotely up to two days per week after successfully completing 90 days of employment. 

ADA Disclaimer (U.S. ONLY)

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Nearest Major Market: Nashville

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