Order Representative

Date: Jun 26, 2024

Location: Groveport, OH, US, 43125

Company: A. O. Smith Corporation

Company / Location Information

We are one of the world’s leading manufacturers of water heating and water treatment technologies in the world. We are a $3.5 billion company with 140+ years history and we employ more than 12,000 individuals globally who pride themselves on providing the world with innovative water technology. We are committed to Continuous Improvement, not just in our factories or processes, but in our people.

Primary Function

Responsible for providing all orders and necessary detail to the Shipping floor from Order Entry/Sales in an organized and timely manner to insure on-time shipments to the customers.


  • Coordinate orders, stock on hand needed to meet Retail and Wholesale Customer requirements.
  • Generate outbound, picking list, release outbound, packing list, and bills of ladings.
  • Coordinate all delivery times and dates with customer pickups.
  • Maintain clear and consistent communication with Order Entry regarding all orders and pertinent details.
  • Coordinate all shipping and product aspects of shipping to and from AOS plants.
  • Greet incoming visitors and direct them to the appropriate person
  • Tracks damage shipments and files claims
  • Daily/weekly/monthly departmental reports
  • Back up to Parts Coordinator
  • Perform other duties as assigned

Role Specific Responsibilities



  • SAP & Aquahub experience preferred
  • Comprehensive Product Knowledge and Order Entry/Sales expectations.
  • Excellent written and inter-personal skills.
  • Computer literate, with Word and Excel experience.


High School Diploma or GED

Years of Experience

Minimum of 6 months related work experience

We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

Nearest Major Market: Columbus

Job Segment: Wastewater, Water Treatment, Customer Service Representative, HVAC, ERP, Engineering, Customer Service, Operations, Technology