Residential Tech Support Trainer - I

Company / Location Information

A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.

Primary Function

The Technical Trainer I will assist in the presentation training materials to customers and/or internal users. The incumbent will ensure proper training on the installation, operation, and maintenance of company products, components, and accessories.

Job Responsibilities

1. Present pre-developed training materials to customers and/or internal users covering installation, operation, and maintenance of company products. 
2. Use prescribed media and technology to facilitate learning in the classroom, labs, and webinars. 
3. Prepare classroom and lab environments and gather necessary resources prior to training sessions.
4. Assist in the preparation and assembly of training materials and media to ensure required resources are available during training.
5. Coordinate training and classroom logistics, collaborating with trainers and end-users as needed to fit schedules.
6. May help maintain and update training content and media as new products and policies are adopted or as issues arise.
7. Respond to customer needs and inquiries by telephone, on-line networks, and mail. Job Code Salary Company / Location Information Primary Function Scope of Responsibility Responsibilities Role Specific Responsibilities
8. Assist in the administration and documentation of training, lab exercises, and tests for participants.
9. Perform other activities, as needed, in the support of training efforts. 

Qualifications

• Bachelor’s Degree, preferred
• Experience in training, customer service, or related function, preferred
• Familiarity with training systems and approaches
• Strong organizational and time management skills
• Strong communication skills, including presentation and listening skills
• Proficient with Microsoft Office, especially PowerPoint
• Familiarity with graphics and video production, helpful

We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

ADA Statement & EEO Statement

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.