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Technical Writer

Date: Mar 25, 2021

Location: Johnson City, TN, US, 37601

Company: A. O. Smith Corporation

A.O. Smith/ Johnson City, TN


Why A. O. Smith? 

Water technology is one of the fastest-growing industries in the world, and, as a leading global water technology company, A. O. Smith Corporation is at the center of the trend. We are a $3 billion company with 144-year history and employ more than 16,000 men and women. With manufacturing operations in the United States, Canada, Mexico, China, India, and Europe, A. O. Smith has the global reach to serve customers worldwide. We have sales and distribution in more than 60 countries around the world. A. O. Smith is committed to continuous improvement, not just in its factories and its processes, but in its people.  We value people who are able to analyze problems and take rapid, decisive action. 


What is great about this opportunity?

  • You will be joining a stable, but growing organization committed to strong financial performance, strategic acquisitions, global expansion and the highest ethical standards of conduct.
  • You will be representing a company that makes products that improve quality of life and are considered top of the line.
  • You will be joining a cohesive team that supports each other in accomplishing shared goals.

What You Will Do

As the Technical Writer you will be responsible for writing, planning, and coordinating the activities required in the development and maintenance of installation instructions, owners’ manuals, service manuals, and other relevant informational materials that are included with all products.

What You Will Be Responsible For

  • Confer with engineering staff and management to establish technical specifications, determine specific material to be developed for publication, and resolve problems concerned with the publication of the material.
  • Analyze engineering developments to determine the need for revisions, corrections, and changes in previously published materials.
  • Participate in engineering product meetings for the purpose of identifying key dates and schedules wherein informational materials will be needed to support product introductions.
  • Identify necessary materials and resource requirements to Engineering Management as to what will be required to meet the schedule.
  • Edit and review all documents for quality and consistency.
  • Work with Engineers and other knowledgeable project support personnel to identify specifics of technical information to be presented in informational materials.
  • Select and specify photographs, drawings, sketches, diagrams, and charts to illustrate material.
  • Compose test, format, and arrange the content of all information in a professional and technically accurate and legible presentation, easily readable and understandable by the installer and/or end user.
  • Write clearly and informatively; edit work for spelling and grammar, vary writing style to meet needs.
  • Participate in observing pilot builds, unit audits, first production, lab build up, and testing of specific products as needed to gain a technical understanding and sequence of events to be translated into words.
  • Travel, as needed, for assignments requiring current or upgrade software selection and training.

What You Will Bring

  • Bachelor's Degree in a related field
  • Minimum of 3 years of related work experience or training. 
  • Ability to articulate, transform, and present information received in oral form as well as from knowledge received from personal observations or sketches into a clear and concise document
  • Must have effective communication of information in meetings or training sessions as well as professional responses to questions from groups, clients, and the general public
  • Ability to solve practical problems and deal with concrete variables with limited standardization. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
  • Experience with Adobe In-Design desirable.

We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

ADA Disclaimer (U.S. ONLY)

ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Nearest Major Market: Asheville
Nearest Secondary Market: Knoxville

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