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Supply Chain & Operations Planning Director

Date: Jan 26, 2023

Location: Nashville, TN, US, 37228

Company: A. O. Smith Corporation

Company / Location Information

Water technology is one of the fastest-growing industries in the world. As a leading global water technology company, A. O. Smith Corporation (NYSE: AOS) is at the center of the trend. We are a $4 billion company with over 140 years of history and 12,000+ employees. Our emphasis is on hot water and clean water; we are one of the world’s largest manufacturers of residential and commercial water heating equipment as well as a supplier of water purification products in a number of emerging countries.

With manufacturing operations in the United States, Canada, Mexico, China, India, and Europe, we have the reach to serve customers worldwide.


A.O. Smith is committed to continuous improvement and maintaining a culture that values and respects our employees.  Recognized by The Tennessean as one of the top Nashville area Workplaces, we have programs in place to help our team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future. If you are inspired to learn, take risks, and succeed as a team, you can build an amazing career at A. O. Smith.


This role is located in our modern Nashville Metro Center office, located just minutes from downtown with easy interstate access and free parking.

Primary Function

The Director of Supply Chain and Operations Planning is responsible for developing strategies and standardized processes in material, production, and inventory planning to deliver exceptional service to our customers, favorable business performance, leverage the enterprise resource planning system, and resolve Supply Chain issues.  

Scope of Responsibility

  • Responsible for all production, material, inventory, and capacity planning processes, technologies, an organizational development to support overall immediate and long-term business objectives for all NA business units representing $2.5B in revenue across 15 sites. 
  • Leads the sales, Inventory, and Operations Planning process center of excellence along with developing supply chain and operations planning leaders and organizations within each business unit. 
  • Leads a team that develops, executes, and monitors planning strategies implemented within the enterprise resources planning system to meet service level and inventory objectives.
  • $1.5 M in direct budgetary responsibility (approximate)
  • $250 M in inventory responsibility (approximate)


  • Develops, communicates, and executes strategies to advance from a decentralized planning structure to a collaborative centralized planning organization within all NA business units. 
  • Lead the Sales, Inventory, and Operations Planning process and develop scenarios in conjunction with finance to recommend to the executive team. 
  • Works closely with demand planning to receive the unconstrained demand plan at the proper level within the business and product hierarchy. 
  • Serves as Supply Chain & Operations Planning leader for all NA business units to implement improved business processes and results based on key initiatives identified. 
  • Works collaboratively with internal business partners to effectively utilize manufacturing capacity and improve inventory management along with other business processes based on best practices. 
  • Develops a strong working relationship with business partners, and obtains a thorough functional knowledge of supply chain, performance measures and information flows. 
  • Delivers improved business results in order fill rate performance, inventory turns, slow moving and obsolete inventory and other metrics through process improvement work.
  • Provides early identification of problems, advise senior management of risks and recommends options and/or corrective action. 
  • Support the manufacturing locations with long term operation, inventory and capacity planning. 
  • Collaborate with finance to ensure that required inputs are provided for a successful financial reconciliation meeting with the Sales, Inventory, and Operations Planning Process. 
  • Utilize Lean tools to develop and continuously improve standardized planning processes and collaborate with all functional areas to drive efficiencies across the business. 
  • Work Closely with Sales, Marketing, Finance, and Operation to implement seamless material transition or new product introductions with minimal obsolescence. 
  • Actively manage, reduce, and disposition the slow moving and obsoletes inventory balances. 
  • Serves as the supply chain and operations planning and SAP planning subject matter expert. 


  • Bachelor's degree from a four-year college or university required
  • 10+ years related experience in Supply Planning
  • 5+ years experience in a leadership role
  • APICS certification preferred.
  • M.A., M.S., or M.B.A. degree in related field, preferred.
  • Experience working with Lean concepts and tools.
  • Leadership experience at the corporate level of a large company.
  • Must be able to travel up to 20% of the time
  • Proficient in SAP, Data Analytic Tools, and Microsoft Office Suite Products
  • Demonstrated experience working with all management levels up through the executive level
  • High energy style, flexible and adaptive, with the ability to work well at all levels in a fast paced environment
  • Excellent analytical, verbal and written communications skills
  • Strong organizational skills with a high level of accuracy and attention to detail
  • Ability to work/operate independently with minimal oversight, but with focused objectives and discipline to obtain results.
  • Proven project management skills.        



We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance. 

Nearest Major Market: Nashville

Job Segment: Supply Chain, Operations Manager, ERP, Supply, Business Process, Operations, Technology, Management