Share this Job

Residential Service Technician

Date: Jul 24, 2021

Location: Appleton, WI, US, 54914

Company: A. O. Smith Corporation

Primary Function

Clean Water Center's Residential Service Tech responsibilities includes but not limited to; customer site visits, equipment diagnostics and service, salt delivery, filter changes, general customer service, water testing and installations in residential and commercial settings.


Installation of water softeners and filtration systems (Reverse osmosis, iron, sulfur, etc.)
•    Troubleshoot and service on equipment
•    Filter changes
•    Water test and sample gathering 
•    Truck/Shop inventory 
•    Salt delivery
•    Direct investigation of customer complaints regarding quality, tolerances, specifications, and delivered condition of products. 
•    Maintain customer relationships during the course of customer investigations. 
•    Communicate with manufacturing, quality assurance, sales and engineering to resolve customer complaint issues.
•    Perform field service on all Company products as required. 
•    Shop Maintenance
•    Maintain a clean and efficient work environment
•    Coordinate maintenance of work service vehicle.
•    Provide assistance to other departments as needed. 
•    Perform any other activities as needed or as directed. 


  • HVAC/Plumbing/Mechanical related experience preferred
  • Journeyman Plumber or Journeyman restricted appliance license preferred.
  • Proficiency with computers and programs, specifically Microsoft Office software, SalesForce, SAP.
  • Proficient customer service experience. 
  • Demonstrated experience in Control Systems (PLCs) and Building Integration Systems preferred.
  • Possess a general understanding of local, state, and national codes / regulations.   
  • Ability to work independently and as a team to meet deadlines and goals.
  • Demonstrated comprehension of water supply systems, pressure boosting systems, regulation, piping scenarios etc.


Associate Degree in Related Field

Years of Experience

Minimum of 3 years of related work experience or training

We Offer

Competitive base salary and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

Nearest Major Market: Appleton
Nearest Secondary Market: Oshkosh

Job Segment: Technician, Engineer, ERP, Electrical, Technology, Engineering, Customer Service