Service Manager

Company / Location Information

A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.

Primary Function

As the Service Manager, you will supervise the allocation of parts and service department resources and personnel to provide customers, end users, and service contractors with technical services focused on installation, use, preventive maintenance, and repair of Company products.  In addition, you will coordinate workflow, coaching and performance management of a team of Customer Service and/or Field Service Technicians.

Qualifications

• • Associate degree in related field
  • Minimum 7 years of related work experience
  • Experience in customer service, plumbing, HVAC, or other mechanical background
  • Knowledge of inventory management practices including ordering, receiving, physical inventory and E&O.
  • Proficiency in Microsoft Word and Excel
  • Preferred but not required: Plumbing or Restricted Appliance Plumbing License
  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 
  • Focus on quality control and training
  • Budgeting and sales development experience

We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

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ADA Statement & EEO Statement

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.