Shipping Associate

Company / Location Information

A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.

Primary Function

The Shipping Associate is responsible for preparing and executing daily shipping activities, including picking, packing, labeling, staging, and coordinating outbound shipments to ensure accuracy, compliance, and on-time delivery.

Responsibilities

• Prioritize and organize daily workload
• Prepare order detail sheets for packing
• Pick required materials and request materials as needed
• Pack orders according to order detail sheets
• Coordinate with pack line lead or coordinator when quality checks are required
• Label cartons and pallets to meet shipping requirements
• Finalize pallet/carton wrapping and stage shipments in assigned outbound locations
• Coordinate daily pickups with material handlers and carriers
• Provide order details and Bills of Lading (BOLs) to the coordinator upon shipment pickup
• Maintain continuous communication with the shipping and warehouse team
• Verify all outgoing shipments include required documentation (BOL, commercial invoice, pack slip, placards, PRO numbers)
• Identify when assistance is needed to avoid shipping delays
• Utilize required safety equipment and follow safety procedures
• Comply with all safety, quality, and procedural requirements
• Maintain a clean and organized work area
• Perform other duties as assigned

Qualifications

• High School Diploma or GED
• Minimum of six (6) months of related work experience or training
• SAP knowledge preferred but not required
• Warehouse Management System (WMS) preferred
• Excellent interpersonal and communication skills
• Ability to work effectively in a team environment
• Ability to work a flexible schedule, including overtime, weekends, or holidays
• Customer service oriented
• Strong time management and multitasking skills
• Dependable and detail oriented
• Ability to manage priorities and multiple responsibilities
• Ability to work independently with minimal supervision
• Ability to work in a fast-paced environment
• Limited exposure to dust and loud noises

Physical Requirements 

• Ability to stand, walk, bend, and reach for extended periods 

• Ability to perform repetitive motions associated with production work 

• Ability to safely lift and move materials as required for the position 

• Frequently lift and/or move up to 50 pounds 

• Occasionally lift and/or move up to 100 pounds with assistance 

Education

Physical Requirements

We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

ADA Statement & EEO Statement

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.