CCF Administrator

Company / Location Information

A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.

Primary Function

The Building Administrator / Administrative Assistant serves as the main point of contact for all facility-related requests and administrative functions. This position is responsible for coordinating responses to building service requests, supporting internal communication, maintaining records, and assisting with day-to-day administrative tasks to ensure smooth facility operations.

Responsibilities

Facility Support

• Receive, log, and track building service requests (e.g., maintenance, custodial, security, I.T).
• Communicate facility issues to the appropriate departments or vendors for timely resolution.
• Follow up on open requests and provide regular status updates to requestors.
• Monitor general building conditions and escalate concerns as needed.
• Coordinate conference room reservations and ensure proper setup for meetings and events.
• Coordination of vendor serviced (pest control, etc.).

Building Administration Support

• Serve as the primary administrative contact for CCF employees, vendors, and visitors.
• Order office / coffee supplies, distribution of mail / deliveries, scheduling catered lunches, maintaining the visitor log, and assigning visitor badges.
• Manage incoming calls and emails, and direct inquiries appropriately.
• Prepare and distribute internal communications, reports, memos, and other documentation.
• Support processing of invoices, purchase orders, requisitions, and assist with budget tracking.
• Assist with scheduling meetings, coordinating events, and managing shared space usage.
• Greet and monitor all visitors entering the Customer Care Facility, ensuring proper check-in procedures.
• Assist with Continuous Improvement (CI) projects and activities, including training, room setup, and Kaizen event support.
• Coordinate and provide administrative support for small capital projects.
• Perform other duties and special assignments as required to support facility and office operations.
• Assist with coordination of building activities (cookouts, lunches, customer service week, etc.)
• Other responsibilities may be assigned as needed.

Qualifications

• High School Diploma or equivalent
• 2 years of Customer Service Experience
• Good communication skills, phone etiquette, and the ability to properly respond to common inquiries or other issues from internal and external customers
• Effective time management and critical thinking skills
• Able to work both independently and collaboratively to meet deadlines and goals
• Proficient in Microsoft Office suite (Excel, Word, Access, PowerPoint)
• Familiar with SAP systems (preferred)

Education

We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

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ADA Statement & EEO Statement

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.