Claims Supervisor

Company / Location Information

A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.

Primary Function

Investigate product liability claims presented to A. O. Smith by various sources in the United States and Canada.  Negotiate proper settlements where liability has been established.  Manage the team of Risk Management claims handlers and clerical staff.

Responsibilities

Investigate, exercise proper judgment and decision making to determine claims exposure and liability for residential and commercial property damages. 

• Research various databases within the A. O. Smith organization (SAP, Salesforce, Aqua Hub, E portal, MQ1, Observe) to support claim evaluation.
• Assign outside engineers and experts for lab and scene exams
• Evaluate damages and set proper reserves in the Riskmaster system
• Maintain diaries on all cases for follow up
• Maintain an open pending caseload of 100-120(+) cases
• Submit arbitration responses when arbitration forums have been filed against A. O. Smith and its various entities. 
• Interacts extensively with various parties involved in the claim process
• Process releases & payments on settlements reached
• Stay current on relevant statutes within the United States and Canada
• Assist in department budget planning
• Coordinate claim management strategies with Legal Department
• Occasionally attend and represent the company in mediations, hearings, and trials as needed.

Qualifications

• High School Diploma or GED equivalent.
• Associates Degree or Bachelor’s Degree in Risk/Insurance Management, or Law preferred, will consider experience in lieu of degree.
• Insurance designation (AIC, AINS, etc.)
• 5+ years related work experience
• 2+ years of Supervisory and/or Leadership experience

Additional Qualifications:

• Excellent oral and written communication skills
• Extensive knowledge of accepted industry standards and practices
• Proficient computer skills on various computer programs
• Detail oriented
• Organizational skills

Education

We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

#LI-Hybrid

#LI-AO

ADA Statement & EEO Statement

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.