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Enterprise Excellence Manager

Date: Aug 15, 2019

Location: Ashland City, TN, US, 37015

Company: A. O. Smith Corporation



Based out of our North American Water Heating Headquarters in Ashland City, Tennessee, we are looking for an Enterprise Excellence Manager that will use coaching, teaching, and effective communication skills to support the implementation of lean tools and philosophies across A. O. Smith.  The Enterprise Excellence Manager will primarily be the Lean coach and mentor for assigned business leadership and plant resources and will be responsible for activities occurring within the assigned functional areas and other company locations as needed.  This particular role will support transactional areas within A. O. Smith in functions such as Order Entry, Supply Chain (Buying, Planning/Scheduling), Sales, ect.  In addition, this individual will have responsibility for the coordination and development of tools and resources that support the creation of a lean culture.



Scope of Responsibility


  • Management: Over time may supervise a team of up to 10 indirect reports and 3 direct reports
  • Complexity: Requires the successful execution of business plans by leading through influence instead of direct authority.  Requires high level of emotional intelligence in addition to quickly assimilating information from multiple sources along complex operational and administrative processes.
  • Travel: 15-50% depending on job assignment.  Limited International travel may be required.
  • Other: Cross functional responsibility for ensuring improvement activities are undertaken with a lean approach considering the process integration and technical issues that may be impacted.


Lean Coach/ Mentor

  1. Serve as a teacher and coach of business leadership on how to effectively support CI activities.  Prepare functional area leaders for Lean transformation journey.
  2. Responsible for CI employees’ development and training.  These are employees embedded in the business who are responsible for coaching and leading lean events within their functional areas.
  3. Work with area HR leadership to define training plans and development schedule for functional area leadership, high-potentials, and members of the local CI Organization. 
  4. Coach/Teach targeted employees though Kaizen and one-on-one coaching sessions.
  5. Facilitate improvement activities as part of teaching others lean tools and methodologies


Coordinate improvement activities

  1. Coordinate improvement activities across locations, by engaging with other plant CI managers and the Enterprise Excellence office. Work with these groups to obtain support and resources as needed to supplement local teams and promote individual development.
  2. Work with the Enterprise Excellence Office members to advertise and communicate the improvement events and their results throughout the organization
  3. Work closely with project teams to ensure that they have all the training and support needed to be successful 


Training curriculum and content development

  1. Assist in designing lean training curriculum, including experiences and kaizen participation, for multiple segments of the organization
  2. Provide input to develop content for Lean tools training that will be used across the company.  This includes presentation materials, trainer handbooks, and simulation/game creation, and leveraging Success Factors LMS for training content management.
  3. Identify areas that require outside expertise to develop onsite skills that are currently missing.   Participate in the selection of those outside resources.
  4. Assist in creating and managing company CI documentation governance and use standards 


Strategic planning

  1. Participate and/or facilitate strategic planning sessions at the local and division level
  2. Provide input on AO Smith organizational strategies, implementation strategies, and process development in regards to Enterprise Excellence applications
  3. Actively participate in developing location annual plan and strategy deployment activities


Personal development

  1. Actively participate in your own personal development opportunity identification and propose activities/events for skill improvement



  1. Manage Enterprise Excellence Office business support services
  2. Actively participate in the Enterprise Excellence Community of Practice CI Summits
  3. Assist in planning and executing bi-annual cross-company CI Summits, if requested; including architecting learning and networking activities that support the learning objectives of the group.
  • Bachelor’s Degree required
  • Minimum 5 years’ experience implementing lean tools and thinking in manufacturing or service environments, including Human Resources, IT or Engineering areas
  • Increasing levels of responsibility over the course of career
  • Demonstrated ability to lead a team, document improvement results, and effectively communicate those results
Preferred Qualifications
  • Lean/Six-sigma certifications are a plus
  • Coaching certification is a plus
We Offer


This position offers the chance to be part of something truly exceptional. A. O. Smith is taking a people-centric approach to their Lean transformation and this position affords the opportunity to join a team whose mission is to improve the quality of life for people.


Competitive base salary and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs, tuition assistance, and paid certifications and skills training.

Nearest Major Market: Nashville

Job Segment: Engineer, Outside Sales, Manager, Lean Six Sigma, Supply Chain Manager, Engineering, Sales, Management, Operations