National Account Technical Coordinator

Company / Location Information

A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.

Primary Function

Employee will manage planned and emergency replacement of water heaters for national restaurants, and other hospitality organizations.  Activities include arranging delivery of the water heater, communicating with service providers, store managers, and facility managers as to the status of the project.  Employee will utilize SalesForce along with paying the providers, and invoicing the customer for services provided. 

Responsibilities

Qualifications

• High school diploma or GED
• 3+ years of related work experience or training
• Strong verbal and written communication skills
• Fundamental knowledge of Excel and Word
• Must be able to follow through on work assignments promptly
• Individual must be independent and detail oriented.
• Must be able to maintain confidentiality
• Knowledge of SAP, Excel, Word, and SalesForce is a plus
• Strong communication skills and the ability to maintain good working relationships with customers, providers, and co-workers

Education

We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

ADA Statement & EEO Statement

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.