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National Accounts Manager

Date: Nov 26, 2022

Location: Ashland City, TN, US, 37015

Company: A. O. Smith Corporation

A.O. Smith/Eastern U.S.

We are one of the leading manufacturers of water heating and water treatment technologies in the world. We are a $3.5 billion company with 140+ years history and we employ more than 12,000 individuals globally who pride themselves on providing the world with innovative water technology. We are committed to Continuous Improvement, not just in our factories or processes, but in our people.

What You Will Do

The National Service Accounts Manager will develop and manage new and existing residentially focused national accounts, build and foster business relationships, utilize solution-selling techniques to identify business needs, develop customized solutions, and measure share increases. This position is responsible for driving profitable growth, customer satisfaction, and expanding the company’s share in assigned accounts by developing, implementing and driving strategic account development and growth.  The position partners with the division sales organizations to develop, coordinate, and deploy a strategic residential national account management plan to achieve and leverage the full breadth of the company’s offerings within its customer base. 


The NAM will manage Ferguson Plumbing Supply in the eastern U.S. region.  

What You Will Be Responsible For

  • Establish and develop deep partnering relationships with the customer's national, regional and local management team and other customer decision-makers, engaging internal executive management team with customer as appropriate.
  • Utilize business acumen in order to understand the customer's business for each of the assigned accounts; provide industry input in order to develop the company’s value proposition.
  • Ensure high customer satisfaction, facilitating positive long-term relationships with high potential for continued business and revenue growth with customers.
  • Effectively communicate with the entire internal account team to ensure the customer’s expectations are exceeded. 
  • Participate in sales forecasting and planning to ensure effective market planning and continued revenue stream, negotiate client contracts and agreements, build project cost models and execute on direct business development programs.
  • Lead the development of each assigned strategic account plan and strategy coordinating with the appropriate division resources (i.e., sales directors, operational support personnel, executive sponsor, and knowledge experts ).
  • Implement the strategic account plan and associated action plans ensuring that executive management is continually informed of progress and account status. Involve executive management as appropriate.
  • Ensure enterprise accounts have an engaged Executive Sponsor. 
  • Conduct “Strategic Account Reviews” for all key accounts bi annually.
  • Develop, organize and evaluate market research and adjust marketing strategy to meet changing market and competitive conditions. Provide information on current and future pursuits and pipeline across assigned accounts.  Forecast and track growth against the established baseline and account plan.
  • Monitor industry and economic trends, competitor products, sales and marketing activities and provide bi annual market update report to leadership.
  • Develop and recommend product positioning and pricing strategy to earn new business.

What You Will Bring

  • Bachelors Degree in a related field
  • Minimum 3 years of progressive responsibility in strategic sales or sales management to mid-size and large customers
  • Proven experience providing strategic account management to mid-size and large organizations through matrix environments, requiring multi-million dollar complex contracts.
  • Experience working within a sales function within manufacturing, Water Heating, Building/Construction, HVAC, Food, Pool, Retail, Commercial channels/markets
  • Proficient at influencing others at all organizational levels, including the ability to develop credibility and trust quickly with senior managers/decision-makers
  • Strong verbal and written communication skills
  • Ability to interpret technical information and adapt it to the needs of a business audience
  • Ability to engage in significant travel without restriction

What We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

ADA Disclaimer (U.S. ONLY)

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Nearest Major Market: Nashville

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