Inside Sales Specialist Hague Water Groveport, Ohio

Company / Location Information

A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.

Primary Function

The primary focus of this position is to plan and conduct sales calls to address customer needs, sell additional products and services, retain current business, and follow up on leads. This position builds relationships with key decision makers and acts as a customer advocate. The ISR researches competitors’ strategies and offerings, and uses product knowledge to generate solutions that meet customer needs and business objectives. Pre-call duties include using automated sales tools to perform research into customers’ businesses and account information in order to develop appropriate selling and pricing strategies.

Responsibilities

1. Respond to and resolve customer inquiries, complaints and issues.
2. Coordinate opportunities and strategies with appropriate Regional Sales Managers.
3. Maintain knowledge of UPS products and services to develop appropriate sales solutions.
4. Build strong relationships with customers.
5. Educate customers on using service channels to expedite problem resolution. 
6. Maintain accurate records of sales activities, customer interactions and follow-upmactions in a CRM system.
7. Work closely with order entry and Tecchnical Support.
8. Support outside sales staff and  representatives.

Qualifications

• Strong listening and presentation skills
• Provide quality customer service throughout sales process (quote to delivery)
• Exceptional verbal and written skills
• Ability to multi-task, prioritize, and manage time effecticely
• Knowledge of our business a strong plus.

Education

We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

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ADA Statement & EEO Statement

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.