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Order Representative

Date: Sep 27, 2022

Location: Groveport, OH, US, 43125

Company: A. O. Smith Corporation

Primary Function

Responsible for providing all orders and necessary detail to the Shipping floor from Order Entry/Sales in an organized and timely manner to insure on-time shipments to the customers.


  • Coordinate orders, stock on hand needed to meet Retail and Wholesale Customer requirements.
  • Generate outbound, picking list, release outbound, packing list, and bills of ladings.
  • Coordinate all delivery times and dates with customer pickups.
  • Maintain clear and consistent communication with Order Entry regarding all orders and pertinent details.
  • Coordinate all shipping and product aspects of shipping to and from AOS plants.
  • Tracks damage shipments and files claims
  • Daily/weekly/monthly departmental reports
  • Back up to Parts Coordinator
  • Perform other duties as assigned


  • Associate Degree in related field
  • 6+ months of customer service work experience
  • Comprehensive Product Knowledge and Order Entry/Sales expectations.
  • Excellent written and inter-personal skills.
  • Computer literate, with Word and Excel experience.

Role Specific Responsibilities

We Offer

Established in 1960, Hague Quality Water is the longest standing water treatment manufacturer in the United States.  With headquarters and manufacturing located in Groveport, Ohio, Hague Quality Water manufactures water softener and filtration equipment.  Our products are sold in the U.S. at Lowe’s stores nationwide and through our authorized dealer network as well as to over 50 countries worldwide through our network of independent distributors.  We are experiencing strong growth as part of the North American Water Treatment Division of A. O. Smith, a division that continues to see double digit growth in 2022.

Years of Experience

Minimum of 6 months related work experience


Associate Degree

Nearest Major Market: Columbus

Job Segment: Wastewater, Water Treatment, Customer Service Representative, Retail Sales, Engineering, Customer Service, Retail