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Customer Service Representative (CSR) - $18-$24/hr

Date: Nov 26, 2022

Location: Haltom City, TX, US, 76117

Company: A. O. Smith Corporation

Company / Location Information

At Aquasana, we believe clean water and a healthy environment are the most important components to healthy living and overall well-being. Our sole focus is providing best-in-class water filtration products so every home can enjoy great-tasting, healthy water.  Aquasana was brought into A. O. Smith Corporation in 2016 and is part of the North America Water Treatment (NAWT) division. Aquasana is a dynamic organization that is rapidly growing organically and into other Channels.  We are a tight knit team with a fast paced, energetic, and entrepreneurial company culture.

Primary Function

Aquasana's Haltom City facility is home to sales, customer service, and manufacturing operations.   In this role, the Customer Service Representative (CSR) will serve Aquasana customers by providing product and service information, recommending solutions and resolving product related problems through already developed troubleshooting methodologies.  

We Offer

Regularly Scheduled Hours:  Monday through Friday, 8:00 am - 6:00 pm, and every other Saturday from 9:00 am - 5:00 pm.  Employees are paid the standard 1.5x base pay for every hour worked over 40 per week.

 

Hourly Rate of Pay:  $16/hr starting pay with performance bonuses where employees can earn up to an additional $8400/year ($700/month)

 

Benefits:  Medical, Dental, and vision start on Day 1!  Our comprehensive benefits package also includes life insurance, short- and long-term disability, 401k, tuition assistance, and employee discounts on Aquasana water filtration products.

Responsibilities

  • Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, executing correction or adjustment and precisely notating the interaction.
  • Answering inbound customer calls and e-mails relating to and not limited to the following:  account questions, shipping inquiries and technical support for all Aquasana products.
  • Responsible for being familiar with all products, how they work and the best way to assist in service resolution for any given customer situation.
  • Responsible for actively ensuring the retention of our customer base.
  • Explaining and selling the benefits of the Water for Life replacement filter program.
  • Held accountable to achieving important customer service related metrics – work percentage, average handle time, abandonment rate, Water for Life enrollments, customer survey scores, etc.
  • Provide ongoing feedback for product improvement and job efficiencies.

Qualifications

  • HS Diploma/GED and 1 year of related work experience in an inbound call center or other customer service-related environment
  • Problem-solving and program management skills. An excellent work ethic
  • Commitment to delivering a positive customer experience, including the handling of highly escalated customers in a professional manner
  • Must be a good communicator, both oral and written
  • Ability to work independently and in a collaborative team environment
  • Should be proficient in basic office computer software, such as Microsoft Office Suite, and the Aquasana customer management program
  • Use time efficiently


Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth

Job Segment: Wastewater, Water Treatment, Customer Service Representative, Call Center Representative, Engineering, Customer Service