Telesales Sales Representative

Company / Location Information

We are one of the leading manufacturers of water heating and water treatment technologies in the world. We are a $3.5 billion company with 140+ years history and we employ more than 12,000 individuals globally who pride themselves on providing the world with innovative water technology. We are committed to Continuous Improvement, not just in our factories or processes, but in our people.

Primary Function

Responsibilities

As a Telesales Representative you will:

• Greet customers warmly and ascertain problem or reason for calling.
• Follow a developed process to properly qualify and guide potential customers through the Aquasana sales experience.
• Call customers to place orders and add value to existing purchases
• Learn all technical aspects of the Aquasana product set to best position solutions and services.
• Employ a pipeline management system for customer follow up and order placement
• Take payment and other pertinent information such as addresses and phone numbers.
• Answer questions about warranties or terms of sale.
• Inform customer of specials and promotions.
• Utilize computer technology to handle high call volumes.
• Read from scripts.
• Handle changes in policies or renewals.
• Successfully attain monthly quotas
• Work in a fast-paced environment that encourages teamwork and emphasizes superior customer service.
• Ensure that all business is conducted with the highest ethical standards.

Role Specific Responsibilities

Qualifications

• High School Diploma or GED required.
• Minimum of one-year related work experience.
• Excellent knowledge of our business and products.
• Provide quality customer service throughout sales process (quote to delivery).
• Exceptional verbal and written skills
• Bilingual in Spanish a plus

Education

Years of Experience

We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.