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Human Resources Supervisor

Date: Mar 10, 2023

Location: Johnson City, TN, US, 37605

Company: A. O. Smith Corporation

Company / Location Information

A. O. Smith Corporation, founded in 1874, is a $4 billion publicly-traded global water technology leader (NYSE: AOS) with over 12,000 employees globally.  We are one of the world’s leading manufacturers and best-known brands of residential and commercial water heaters and boilers, as well as a global leader in the manufacturing of water treatment systems for household and light commercial applications.  Our Johnson City location in Eastern Tennessee is home to approximately 1000 employees on our Manufacturing and Engineering teams for Residential Water Heaters, a product category in which we have #1 market share - nearly 40% of homes with a water heater have an A. O. Smith brand.

Primary Function

Designs, implements and monitors a variety of human resource programs. Anticipates and plans for long-term human resource needs and trends in partnership with business management.


  • Lead human resources, safety, training, labor relations, comp/benefits, payroll and security functions at a manufacturing facility.   
  • Align site HR objectives with the business to drive organizational value; actively partner with site leadership, North American leadership and corporate human resource teams to drive continuous improvement towards expected business results.
  • Partner with site leadership team to foster a culture of mutual trust and respect, maintaining the site's positive culture.
  • Lead continuous improvement of site's employee engagement efforts, providing consultation and recommendations to key stakeholders in the areas of talent management, employee relations, change management, performance management, safety, wellness, and other people initiatives.
  • Partner with operations management to help foster effective relationships and two-way communication by participating in skip-level and communication meetings.
  • Coach front-line supervisors through employee relations and performance management issues.
  • Serve as a resource and advocate for employee questions, concerns, suggestions, and needs.
  • Proactively address potential morale issues, involving the appropriate stakeholders and driving issues to closure.
  • Develop and deliver employee and management training as needed.
  • Work closely with HR Coordinators to develop their technical and leadership skills.
  • Other responsibilities may be assigned as needed.


  • Bachelor's Degree in Human Resources Management or related field
  • 5+ years of related work experience
  • 3+ years of supervisory/ leadership experience
  • Strong interpersonal and communication skills, with the ability to tailor message based on audience is also required.
  • Ability to build strong relationships and achieve results working with others is required.
  • Must be able to operate with a sense of urgency with demonstrated ability to identify opportunities, develop and execute action plans and evaluate the results of action plans.
  • Must have strong problem solving track record with the ability to drive to root cause.
  • Ability to get things done through others while balancing the people and culture implications of change.
  • Excellent project management skills, with the ability to stay on top of daily issues and move projects forward in parallel.
  • PC proficient with the ability to navigate HRIS systems (SAP, Kronos, etc.)

Additional Qualifications:

  • Prior experience as top HR professional at site preferred
  • PHR and/or SPHR certification preferred.
  • Understanding of manufacturing shop floor environment and operations is preferred.

We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

Nearest Major Market: Asheville
Nearest Secondary Market: Knoxville

Job Segment: HR Manager, HR, Wastewater, Water Treatment, Facilities, Human Resources, Operations, Engineering