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New Product Development Manager

Date: Nov 18, 2022

Location: Johnson City, TN, US, 37664

Company: A. O. Smith Corporation

Company / Location Information

We are one of the leading manufacturers of water heating and water treatment technologies in the world. We are a 4 billion company with 140+ years history and we employ more than 12,000 individuals globally who pride themselves on providing the world with innovative water technology. We are committed to Continuous Improvement, not just in our factories or processes, but in our people.


Our Johnson City location in Eastern Tennessee is home to approximately 1000 employees on our Manufacturing and Engineering teams for Residential Water Heaters, a product category in which we have #1 market share - nearly 40% of homes with a water heater have an A. O. Smith brand.

Primary Function

The New Product Development Manager will take part in managing all aspects of new product development, utilizing various resources including Residential Engineering personnel, designers, tool makers, and manufacturing to achieve the project objectives.  This person will coordinate with cross-functional support teams in the planning, organization, implementation, and completion of product lifecycle activities.


This role also provides technical support and supervises activities and resources within the New Product Development group to ensure support is provided to deliver the NPD roadmap. Specifically, the NPD Manager coordinates with CTC, OEM Partners, Product Management, and/or Manufacturing to facilitate research, development, and/or product process improvements and enhancements to support business needs.

Essential Duties and Responsibilities

  • Execute the growth and development plans set by the Director of Engineering; provide guidance and support for resource needs and testing facilities to support the departmental plan.
  • Supervise and manage the engineering resources effectively and efficiently to achieve project objectives, support the AOS NPD Process, and deliver the NPD Roadmap.
  • Provide leadership for the assessment and evaluation of  product development efforts including mechanical and manufacturing aspects of project design. Evaluate and recommend design changes and specifications.
  • Coach, mentor, and direct engineering team members of the Product Development Group.
  • Assess product design for compliance with engineering principles, company standards, and customer contract requirements, and related specifications
  • Coordinate with various cross-functional stakeholders for project advancement and communicate activity to Senior Leadership Team.
  • Some sporadic international travel is required for product development projects in our international locations.


  • Bachelor’s degree (B.S.) from a four-year college or university in the sciences of engineering
  • Five years of experience in product development/engineering role
  • Three years of leadership experience


Leadership Skills and Characteristics:

  • Enable team members to create actionable goals and objectives for assigned projects and develop a plan to achieve the team’s mission and technology strategy in alignment with corporate values.
  • Possess a high degree of self-awareness with a drive to improve areas of weakness.  Action-oriented mind-set to create sense of urgency within team and larger organization.
  • Effective coaching - ability to communicate appropriate feedback and development needs to team members, plus positive and negative updates to higher level leaders.
  • Timely decision-making skills -- ability to communicate how a decision was made and why it's the appropriate decision for the organization
  • Join in identifying  projects of significant value to the corporation.   
  • Communicate team's progress to other areas within the organization.
  • Strong communication skills, both orally and written, to communicate with all levels, including senior management.

We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

Nearest Major Market: Asheville
Nearest Secondary Market: Knoxville

Job Segment: Product Development, Wastewater, Water Treatment, Technical Support, PLM, Research, Engineering, Technology, Management