Quality Manager

Date: Jun 28, 2024

Location: Johnson City, TN, US, 37601

Company: A. O. Smith Corporation

Company / Location Information

A. O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.

Primary Function

As the Quality Engineering Manager, you will develop, implement, and manage a quality control system to assure that all products manufactured by the organization meet established standards, customer specifications, production goals, and achieve superior quality and reliability levels.

You will plan, implement, and monitor the activities of development, application, and maintenance of quality standards as well as manage the engineers and technicians of the quality team. 


  1. Develop and implement a quality production program to ensure conformity of purchased material and final products to quality standards.
  2. Analyze statistical data and product specifications to determine standards that meet quality and reliability expectancy of finished products.
  3. Revise and update the quality control manual to incorporate statistical control programs.
  4. Work closely with vendors, customers, quality representatives, and company personnel to maximize product reliability and minimize costs.
  5. Develop and maintain a supplier quality index, utilizing statistical control programs, to assure that only high-quality vendors are retained.
  6. Maintain a high level of customer service by investigating and correcting issues and complaints relating to quality.
  7. Prepare for and represent the company during all SPEAR, SQA, and related audits.
  8. Coordinate and approves all sample submissions of new products and engineering changes.
  9. Prepare all necessary reports as required by customers and staff personnel.
  10. Design, develop, and implement quality control training programs for all quality control staff.
  11. Supervise quality control team leads and workers to ensure high productivity and product integrity throughout the production cycle.
  12. Provide support and expertise to quality control teams.
  13. Perform other activities as needed or as directed


  • Bachelor's Degree in Engineering, Master's Degree in Engineering preferred
  • Minimum 5 years of related experience
  • Minimum 4 years of supervisory/leadership experience
  • Trade Certification, such as Certified Quality Engineer, preferred
  • Demonstrated ability to evaluate and develop quality initiatives
  • Demonstrated ability to lead a team of engineers to meet established deadlines and specifications
  • Strong working knowledge and application of Quality processes, procedures, and tools (SPC, Six Sigma, Statistical Analysis)
  • Proficiency with computers and programs, specifically Excel, Word, PowerPoint, and Mini-tab
  • Expertise in geometric dimensioning, trigonometry, and tolerance as well as mistake proof concepts and implementation
  • Expertise in disciplines approaches to problem solving such as 8D or 5P
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals.

We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.




Nearest Major Market: Asheville
Nearest Secondary Market: Knoxville

Job Segment: Six Sigma, Statistics, Quality Engineer, Wastewater, Water Treatment, Management, Data, Engineering