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IT Specialist

Date: Apr 17, 2021

Location: Lebanon, TN, US, 37090

Company: A. O. Smith Corporation

Company / Location Information

Water technology is one of the fastest-growing industries in the world, and, as a leading global water technology company, A. O. Smith Corporation is at the center of the trend. We are a $3 billion company with 146-year history and employ more than 16,000 men and women globally.  We have sales and distribution in more than 60 countries around the world. A. O. Smith is committed to continuous improvement, not just in its factories and its processes, but in its people.

 

Recognized by The Tennessean as one of the top Nashville area Workplaces, Lochinvar (a business unit of A. O. Smith) is the leading producer of energy-efficient boilers, water heaters, pool heaters and commercial package systems.  We focus solely on serving our customers and have a solution for all your water heating needs, and because of this, have seen double digit company growth 34 of the past 36 years. 

 

Primary Function

The IT Support Specialist II will provide technical support to internal and network users to minimize organizational impact.

Responsibilities

  • Perform day-to-day end-user support duties which include installing, configuring, and troubleshooting desktop hardware, software, printers, and other peripheral devices in a mixed Microsoft Windows environment.
  • Assist end-users with installing, configuring, and troubleshooting the MS Office 365 app suite along with other company supported applications.
  • Document, track, and monitor problem calls via the ITSM ticketing system to ensure a timely resolution. Experience with the ServiceNow platform is a plus.
  • Work with Communications Team to support IP desk phones, soft phones, and mobile devices.
  • Work with Communications Team to ensure that audio and visual conferencing equipment is kept operational and up to date.
  • Assist Infrastructure Teams in the installation, troubleshooting, and enhancement network services.
  • Configure and assist in setup and troubleshooting of RF scanning devices and label printers.
  • Work regular business hours with the availability of some night/weekend work, as required, in support of system maintenance, upgrades or project implementations as needed to help minimize user impact.
  • Assist with inventory and asset management in adherence to company policies.
  • Perform additional activities as needed or as assigned by IT management.

Qualifications

  • Technology related Associate or bachelor’s degree preferred.
  • Other equivalent combinations of education, experience, training and credentials will be considered.
  • Certifications from Microsoft, CompTIA and Cisco recommended
  • Demonstrated ability to install and troubleshoot MS Operating systems and software
  • Strong working technical knowledge of network, server, storage, PC, and other platform operating systems, including Windows 7/10
  • Ability to properly terminate CAT-5/6 cables and wall jacks
  • Understanding of network switches and routing

Education

Bachelor's Degree

We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.


Nearest Major Market: Nashville

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