Share this Job

National Service Manager

Date: Jul 15, 2022

Location: Lebanon, TN, US, 37090

Company: A. O. Smith Corporation

Company / Location Information

Water technology is one of the fastest-growing industries in the world, and, as a leading global water technology company, A. O. Smith Corporation is at the center of the trend. We are a $3 billion company with 140+ years history and employ more than 16,000 men and women globally.  We have sales and distribution in more than 60 countries around the world. A. O. Smith is committed to continuous improvement, not just in its factories and its processes, but in its people.


Recognized by The Tennessean as one of the top Nashville area Workplaces, Lochinvar (a business unit of A. O. Smith) is the leading producer of energy-efficient boilers, water heaters, pool heaters and commercial package systems.  We focus solely on serving our customers and have a solution for all your water heating needs, and because of this, have seen double digit company growth 34 of the past 36 years. 


Primary Function

Responsible for managing the field service staff in customer support activities involving installation, engineering, repair, and upgrading of equipment and systems


  • Through subordinate supervisors or professional staff, oversees training of field service staff and customers during installation, maintenance, and service of equipment and systems.
  • Coordinates with engineering and manufacturing to resolve customer problems.
  • Determines and implements policies and methods to meet established objectives.
  • Maintains contact with specialists to correct technical problems.
  • Monitors loan/exchange equipment to meet customer needs.
  • May be responsible for multiple functional areas or product groups.
  • Requires a comprehensive knowledge of company products.
  • Perform other duties as assigned.


  • Strong communication skills and the ability to maintain good working relationships with customers, providers, and co-workers via written and oral.
  • Complete understanding of installation requirements and operating parameters throughout the commercial product line.
  • Proficient in Microsoft Office, especially Word and Excel.


Bachelor's Degree in Engineering

Years of Experience

2-3 Years of Supervisory/Leadership Experience
Minimum of 5 years related work experience

We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

Nearest Major Market: Nashville

Job Segment: Service Manager, HVAC, Manager, Engineer, Customer Service, Operations, Management, Engineering