Receptionist/Office Services Assistant

Company / Location Information

A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.

Primary Function

Support the company by greeting, welcoming, and directing visitors and notifies company personnel of their arrival.  Performs miscellaneous administrative activities such as booking meeting rooms, data entry, organizing and distributing mail, receiving and sending courier packages. May also be responsible to maintain security of lobby area.

Responsibilities

• Reception and Office Services Responsibilities:
• Acts as contact person for all visitors
• Answers, screens and transfers calls from multi-line phone
• Maintains office supplies through the ordering, follow-up and stocking of materials
• Reconciles invoices and processes purchase orders
• Act as the point of contact for building management
• Manage incoming and outgoing mail, packages, and deliveries for both USPS and UPS
• Administers office security badge system
• Manage catering or room setup for company meetings and/or events
• Maintains company phone list
• Provides administrative support to human resources and benefits
• Other projects and duties as assigned

• Corporate Communications Responsibilities:
• Monitors AOS-Communications email inbox and forwards questions/requests onto Jody or me
• Monitors and responds to the Manager Toolkit request emails with guidance
• Manages team subscriptions
• Assists with the creation of distribution lists
• Completes historical research on various subjects
• Creates photo folders as needed for various requests
• Make updates to the Company intranet (with guidance)
• Completes social media monitoring as needed
• Coordinates with the translation company on translation requests for the Company intranet

Qualifications

• A minimum of one year of customer service work experience is required.  Office experience preferred
• A high school diploma or GED equivalent required; an associate degree in business administration or applicable field preferred
• Ability to lift up to 20 pounds when unloading office supplies
• Proficient in Microsoft office; Word, Excel, Power Point, Outlook, etc
• Excellent interpersonal, communication, and customer service skills
• Professional appearance and manner required

Education

We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

#LI-Onsite

#LI-AO

ADA Statement & EEO Statement

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.