Talent Management Specialist

Date: Sep 15, 2023

Location: Milwaukee, WI, US, 53224

Company: A. O. Smith Corporation

Company / Location Information

We are one of the world’s leading manufacturers of water heating and water treatment technologies in the world. We are a $3.5 billion company with 140+ years history and we employ more than 12,000 individuals globally who pride themselves on providing the world with innovative water technology. We are committed to Continuous Improvement, not just in our factories or processes, but in our people.



This role is eligible for a Hybrid work schedule. New employees are eligible to apply after successfully completing their initial 90 days of employment and training.


Primary Function

This position is critical to the execution of our Global Talent Management strategies and programs.  As a member of the Global HR Team, this position reports directly to the Director – Global Talent Management. 


  • Provide day-to-day global support of the LMS to manage learning activities conducted or maintained in the system. 
  • Provide training to administrators and end users to promote learning and user confidence to improve utilization of the platform and content.
  • Maintains and supports our Global Compliance Training program by acting as a liaison with our Corporate Legal Department and ensures that all content is maintained, assigned and reporting is monitored on a regular basis to ensure 100% compliance. 
  • Provides ESG reporting data as needed for annual report and audit purposes.
  • Ensures that our Global Employee Development goals are met on an annual basis through communication, training, reporting and follow up as needed to ensure 100% compliance.   
  • Active problem-solver for system functionality issues related to SuccessFactors (Recruiting, Onboarding, Performance and Learning Modules).
  • Acts as business liaison between HRIS and Talent Management to stay abreast of new functionality in the system and provide recommendations for adopting new functionality to streamline and improve results/impact.
  • Utilizing data from our LMS, analyze and provide meaningful reporting metrics.
  • Builds, assigns, and maintains Corporate Standard (Hourly) Training curricula by individual job code and assigns to all hourly employees in North America.

Role Specific Responsibilities

  • Creates training products and delivers the training to end users of the SAP SuccessFactors System including Employee Profile/Data, Talent Acquisition, Onboarding, Performance Evaluation, Learning Management System (LMS), Offboarding, and Reporting.
  • Understands the HR Data Landscape and the source and data flows to and from our various HR Systems.
  • Understands core Talent Processes and how they are set up and maintained in SuccessFactors. 
  • Responds to LMS-related questions on a regular basis.
  • Research, design, develop, and edit instruction manuals and facilitator guide support materials such as: quick reference guides, job aids, simulations, and assessments.
  • Active member of multiple conference/event planning committees. (Values Recognition, HR Conference)
  • Create onboarding orientation from design to implementation for Salaried Employees
  • Research, design and develop improvements in our Hiring Process to promote diversity in our candidate pool.
  • Routinely provide support for other process improvement ideas for Talent Development.
  • Stay abreast of new functionality in the system and provide recommendations for adopting new functionality to streamline and improve results/impact.
  • Work collaboratively with the field to drive an effective talent strategy. Interpret strategy results and create proactive action plans.
  • Provide support for vendor/training product sourcing, evaluation, and selection.
  • Assist in the identification and implementation of new talent management solutions for a global audience.
  • Provides data analytics to Talent Management including:
    • Global Course Status Reports
    • Global Training Metrics
    • Hourly standardized training status by location
    • Global Development Plan Status updates
    • Bi-annual Talent Acquisition KPI metrics



  • Bachelor’s degree in HR, Org Development, Business or another related discipline is required
  • 4+ years of progressive experience in HR, training or corporate Talent Management 

Additional Qualifications:

  • PHR/SPHR certification is preferred
  • Talent/Learning Management system experience preferred
  • Experience with SAP/SuccessFactors is a plus
  • Global Experience a plus
  • Excellent written and verbal communication skills
  • Strong problem solving, analytical and research skills
  • Solid presentation and training delivery skills
  • Able to effectively convey subject matter to ensure comprehension to all audiences
  • Able to work autonomously and prioritize assignments
  • Willing and capable of leading a project team or participate and add value as a team member
  • Demonstrated skills in concentration and attention to detail
  • Possess an aptitude for learning software
  • Up to 25% travel may be required  


Bachelor's Degree in Human Resources Management or Business Management

Years of Experience

Minimum of 3 years of related work experience or training

We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

Nearest Major Market: Milwaukee

Job Segment: Recruiting, Wastewater, Water Treatment, Compliance, HR, Human Resources, Engineering, Legal