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Director, Supply Chain Solutions

Date: Aug 11, 2019

Location: Nashville, TN, US, 37243

Company: A. O. Smith Corporation

Company / Location Information

Why A. O. Smith? 

Water technology is one of the fastest-growing industries in the world, and, as a leading global water technology company, A. O. Smith Corporation is at the center of the trend. We are a $3 billion company with 144-year history and employ more than 16,000 men and women. With manufacturing operations in the United States, Canada, Mexico, China, India, and Europe, A. O. Smith has the global reach to serve customers worldwide. We have sales and distribution in more than 60 countries around the world. A. O. Smith is committed to continuous improvement, not just in its factories and its processes, but in its people.  We value people who are able to analyze problems and take rapid, decisive action. 


What is great about this opportunity?

  • You will be joining a stable, but growing organization committed to strong financial performance, strategic acquisitions, global expansion and the highest ethical standards of conduct.
  • You will be representing a company that makes products that improve quality of life and are considered top of the line.
  • You will be joining a cohesive team that supports each other in accomplishing shared goals.

Primary Function

Recent technical innovation in the areas of supply chain and manufacturing are driving rapid change and represents significant potential value to global manufacturing organizations. Whether exploring the application of machine learning to optimize our business processes, implementing IIoT, or supporting the deployment of SAP, the role of Director of Supply Chain Solutions at A. O. Smith is critical to future organizational growth through process efficiency improvements. In this role, you will work closely with operations leadership to understand and influence their strategy and vision, both creating and executing against target state roadmaps – leveraging technology to drive success. In addition to leadership engagement and organizational collaboration, you will lead and develop a team of talented process and technical experts to deploy business solutions. 


Key to success in this role is engagement and integration with other business process areas. On one end, the candidate should be able to engage with business units, understand their requirements, identify and execute process standardization and harmonization opportunities, model and govern business process design. On the other end, the candidate should be able to integrate Master Data Management, ERP, and Business transformation teams to effectively implement business requirements.  


While your focus will be on leadership of the operations team, this role will present you with the opportunity to learn about end-to-end business processes at a global, multi-billion dollar manufacturing organization. To be successful, it is expected that you contribute and engage with areas outside of operations to build an overall, integrated view of how you can help A. O. Smith continue its growth. This role provides a unique chance to develop outside of your core areas of strength and will require a dynamic approach to your daily leadership activities. 



  • Manage and engage a team of supply chain functional and process experts to support successful execution of project and roadmap activities
  • Engage in regular sponsor and stakeholder meetings to provide project updates, review business requirements, and develop target state roadmaps
  • Develop a deep understanding of A. O. Smith business processes and strategy obtained through collaboration with key stakeholders and process owners
  • In-depth knowledge of supply chain related business processes including manufacturing engineering (e.g. bill of materials, routing, work centers), supply chain (e.g. production and demand planning, forecasting, scheduling, transportation management, distribution, procurement), and manufacturing shop floor execution (e.g.  quality management, preventative maintenance, production activities)
  • Strong understanding of integration between operations and other business process areas, including customer engagement, engineering and finance, 
  • Development and guidance of the operations team to support growth and high performance 
  • Support the creation of target state roadmaps to guide long-term operations process vision & execution
  • Participation in project governance activities; interaction with auditors
  • Engagement with daily production support activities to ensure users are receiving the business systems assistance they need to be successful
  • Working with cross-functional project teams to include operations requirements in broader project scope
  • Identification and definition of end-to-end process related to operations activities
  • Ensuring team adherence and execution of testing governance for operations processes
  • Interface with business owners to implement operations business process standardization across the entire company
  • Develop and manage project plans, schedules, and quality gates to track the progress of projects
  • Perform other duties as assigned


  • Minimum of 5 years of experience and functional or configuration experience in SAP (supply chain process related)
  • An end-to-end understanding of the Supply Chain Value Stream
  • Direct management/leadership experience in guiding and developing a team of knowledge workers
  • Knowledge and experience applying lean concepts or six-sigma capabilities to business processes to drive efficiency improvements
  • Strong understanding of SAP data elements associated with Operations processes
  • Deep understanding of business process integration points
  • Experience working directly within the supply chain with demonstrated process efficiency improvements
  • Experience in leading and facilitating client workshops, interviews, etc. with multiple levels of an organization in a distributed environment (participants in multiple locations)
  • Flexibility, adaptability, and process improvement approach
  • Technical proficiency in Microsoft Office, Microsoft SharePoint
  • Proven track record as a strong communicator and trainer; effective in matrix management, team building and communications
  • History of leveraging technology to solve business problems, where appropriate
  • Strong written and verbal communication skills



Preferred Qualifications

Bachelor's Degree in Business or Logistics 1 full lifecycle implementation of SAP in the role of Operations Lead

We Offer

Great people make our organization great and because of that, we offer an onsite A. O. Smith Company merchandise store for our employees, employee discounts on water filtration products, a competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

Nearest Major Market: Nashville

Job Segment: Supply Chain, Manager, Engineer, Supply, ERP, Operations, Management, Engineering, Technology