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Director of SAP OTC (Order-to-Cash)

Date: Jun 17, 2022

Location: Nashville, TN, US, 37228

Company: A. O. Smith Corporation

Company / Location Information

Water technology is one of the fastest-growing industries in the world. As a leading global water technology company, A. O. Smith Corporation (NYSE: AOS) is at the center of the trend. We are a $3 billion company with over 140 years of history and 16,000+ employees. Our emphasis is on hot water and clean water; we are one of the world’s largest manufacturers of residential and commercial water heating equipment as well as a supplier of water purification products in a number of emerging countries.

With manufacturing operations in the United States, Canada, Mexico, China, India, and Europe, we have the reach to serve customers worldwide.


A.O. Smith is committed to continuous improvement and maintaining a culture that values and respects our employees.  Recognized by The Tennessean as one of the top Nashville area Workplaces, we have programs in place to help our team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future. If you are inspired to learn, take risks, and succeed as a team, you can build an amazing career at A. O. Smith.


This role is located in our modern Nashville Metro Center office, located just minutes from downtown with easy interstate access and free parking.


We are looking for a driven individual to join our team and directly lead a team tasked with the introduction of new digital business processes. Interfacing directly with business unit leadership and our stakeholders, you will be responsible for ensuring the right business solution is identified, developed, and deployed. This unique role will provide you with the opportunity to demonstrate and grow your problem solving and technical capabilities while learning about A. O. Smith end-to-end business processes and go-to market strategy.

Scope of Responsibility

To be successful in this role you will need to have strong communication and leadership skills, a solutions mindset, possess a natural curiosity, and SAP technical and other related solutions capabilities. You will lead a team that is focused on financial business processes and achieving organizational vision and strategy by leveraging technology and problem-solving skills. The work that you perform and the outcomes you deliver will have a tangible impact on how we operate as an organization and our ability to succeed and grow in the rapidly changing digital landscape.


  • Serve as the technical leader and liaison between the business units and IT for all quote to cash business processes & solutions
  • Conduct regular sponsor and stakeholder engagement to provide project and timeline updates, discuss their needs and strategic requirements, and to provide feedback on how technology can be used to support organizational success
  • Identify business process simplification and optimization opportunities by leveraging Lean and CI methodology
  • Responsible for developing and leading implementations for successful delivery of solutions
  • Manage external software vendors and service providers
  • Provide leadership and development to the technical team; integrate technical expertise and business understanding to create superior solutions for the company and customers. Consults with team members and other organizations, customer and vendors on complex issues. Mentors others in the functional and technical community
  • Directly support the creation of strategic roadmaps that align with long-term requirements 
  • Work with cross-functional project teams to validate that requirements are included in the broader project scope
  • Develop and manage project plans, schedules, and quality gates to track the progress of projects


  • Bachelor's degree in IT or another related discipline is needed
  • 10+ years’ experience in companies that have successfully used IT as a business lever in driving optimization and change.
  • 5+ years of functional/configuration experience in SAP (process related)
  • 5+ years in a leadership role 
  • Proven track record as a strong communicator; effective in matrix management, team building and development; experience engaging with and influencing senior leadership
  • Strong understanding of process integration between other business process areas, including customer engagement, engineering and operations
  • A broad end to end process acumen of the business value Stream and the process requirements that drive efficiency and increase productivity
  • Strong understanding of SAP data elements associated with business processes
  • 1 life cycle implementation of SAP ECC in the lead role of the function strongly preferred
  • Understanding of process integration points within SAP ECC and or S4
  • Experience in leading and facilitating client workshops, interviews, etc. with multiple levels of an organization in a distributed environment (participants in multiple locations)
  • Flexibility, adaptability, and process improvement approach
  • Technical proficiency in Microsoft Office, Microsoft SharePoint
  • Lean or CI experience a plus
  • Prefer experience with other supporting technology, for example Salesforce, Web Portal, etc.

We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance. 

Nearest Major Market: Nashville

Job Segment: SAP, ERP, HVAC, Sharepoint, Developer, Technology, Operations