E-Learning Instructional Designer

Date: Jun 5, 2024

Location: Nashville, TN, US, 37228

Company: A. O. Smith Corporation

Company / Location Information

A. O. Smith Corporation is one of the world's leading manufacturers of residential and commercial water heaters and boilers, offering a comprehensive product line featuring the best-known brands in North America, China, India, and Europe. The company was founded in 1874 in Milwaukee, WI (USA), where today the Company is headquartered. A. O. Smith employs approximately 12,000 women and men at operations in the United States, Canada, Mexico, China, India, the United Kingdom, and the Netherlands.


As a global leader, A. O. Smith and its employees pride themselves on applying innovative technology and energy-efficient solutions to products marketed worldwide. The company's goal is to be a leading global water technology company, and our focus is on building this platform through new product development, global expansion, strategic acquisitions, and partnerships.


Located in our Nashville Metro Center office, just minutes from downtown with easy interstate access and free parking we have been recognized by The Tennessean as one of the top Nashville area Workplaces, we have programs in place to help our team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training, and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future.  This role is eligible to participate in our hybrid work program, which allows employees to work remotely up to two days per week.  New employees in eligible roles can apply for this program after successfully completing their initial 90 days of employment.



Primary Function

At A.O. Smith, we recognize the critical role of an E-learning Instructional Designer in crafting impactful and engaging learning experiences for technical training content. We are looking for an E-learning Instructional Designer to join our team, contributing to the development of high-quality, interactive training material that supports our Enterprise Applications like SAP and Salesforce in a diverse, multi-language, global environment



  • Analyze learning needs in collaboration with business and application teams to identify key training requirements.
  • Apply Instructional System Design (ISD) best practices using the ADDIE model.
  • Design instructional content using innovative and interactive methods and technologies to enhance the learning process.
  • Develop educational support materials, ensuring alignment with the needs of our audience and desired learning outcomes.
  • Create and manage a centralized repository of modular training components, optimizing content reuse across various modules.
  • Utilize version control systems to track changes, ensuring consistency and a systematic approach to scalable and adaptable content development.
  • Collaborate with business analysts, subject matter experts, and key users to create effective educational content.
  • Ensure consistency across functional teams by following a defined style guide and using standardized templates.
  • Follow established, standardized project management processes to plan, document, manage and report on project status.
  • Develop training material that aligns with accessibility guidelines and caters to our diverse, multi-language, global environment.
  • Incorporate interactive elements like exercises, gamification, and assessments to create a captivating learning experience.
  • Facilitate annual and real-time reviews to keep training material current, accurate, and in sync with system updates.
  • Publish material to SuccessFactors Learning Management System (LMS) for effective assignment, progress tracking, and completion monitoring.
  • Utilize Service Now knowledge management to ensure widespread availability of training material.
  • Establish and track content usage and training effectiveness metrics.
  • Develop customized learning paths and recommend courses based on specific roles within the organization.



  • Bachelor's degree in Instructional Design, Education, or a related field; master’s degree preferred.
  • Three (3) years’ experience planning and designing inter-active multimedia training tools, including instructional design, course development, and in project management.
  • Three (3) years’ experience in instructional design using computer-based tools in the development, management, and the delivery of E-Learning products with a focus on global, Enterprise Applications like SAP and Salesforce.
  • Strong understanding of accessibility guidelines and multi-language support in training material for a global audience.
  • Experience with industry-standard authoring tools such as Articulate Storyline/365 and Adobe Captivate for interactive e-Learning content.
  • Proficiency in multimedia tools such as Adobe Creative Cloud (Illustrator, Photoshop) and software like Camtasia for screen recording and video
  • Excellent project management skills with the ability to collaborate across teams. 
  • Proficiency with project management tools (SmartSheets, Kanban boards, SharePoint)
  • Excellent written and verbal communication skills
  • Naturally curious, a quick learner and strong problem solver
  • Good organizational skills with strong attention to detail

Preferred Skills:

  • Familiarity with SuccessFactors Learning and Service Now knowledge management.
  • Proficiency in leveraging diverse communication channels for effective outreach.




We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

Nearest Major Market: Nashville

Job Segment: Learning, Cloud, Multimedia, ERP, Project Manager, Human Resources, Technology, Creative