IT Intern, Digital Customer Experience

Company / Location Information

A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.

Primary Function

The incumbent will have an opportunity to work within a relevant field related to their major in order to gain work experience.  Usually the candidate for this role will be a college student who is interested in learning about our business and expanding their knowledge in work processes, analysis and support functions.

Responsibilities

• Assist in designing, building, and deploying cloud‑native services on platforms such as AWS, with exposure to containers, APIs, and CI/CD pipelines.
• Support AI/ML initiatives, including model experimentation, prompt engineering, or integration of AI services (e.g., LLM APIs) into applications.
• Collaborate with senior engineers to develop scalable, secure, and observable solutions, applying best practices in cloud security, logging, and performance monitoring.
• Learn and apply modern software engineering practices, including version control, code reviews, agile delivery, and technical documentation, in a real enterprise environment. 

Qualifications

• Currently enrolled in an accredited college or university working towards a degree (Associates, Bachelors, Masters, Graduate)
• Excellent organization and time management skills
• Strong interpersonal and communication skills
• Strong analytical skills
• Ability to work independently within minimal supervision
• Proficient with Microsoft Office applications-MS Outlook, Word and Excel
•  Comfortable working with confidential information

Education

We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

ADA Statement & EEO Statement

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.