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Information Technology Manager EMEA

Date: Jan 5, 2021

Location: Veldhoven, NB, NL, 5503 LW

Company: A. O. Smith Corporation

Company / Location Information

A. O. Smith Veldhoven manufactures European commercial and residential gas-fired water heaters, storage and indirect tanks; electric water heaters, commercial and residential solar solutions; commercial and residential heat pumps, boilers and heating solutions for the wholesale, installer and OEM channels.

Primary Function

The IT Manager EMEA is the IT Business Partner in the leadership team in EMEA and a key member of the Global IT team.  In this regional leadership role, the person is responsible for managing all IT support including local, regional and EMEA end user support, leading the IT team, managing all IT projects, application management / support & IT infrastructure in collaboration with the global IT team.   The person has a key role to play in coordinating support across business with a regional perspective and follow global IT developments. The IT Manager EMEA reports to the Managing Director of EMEA and works closely with the global IT Team, based in the US (dotted reporting line).

Scope of Responsibility

  • Ensure the latest standards of security are maintained throughout our EMEA businesses.
  • Achieve the best balance between state-of-the-art IT technologies and IT expenses.
  • Develop a system architecture and deploy suitable IT infrastructure with acceptable user experience and risk management, including network latency, access control, storage availability, disaster recovery, etc.
  • Align with global company IT policies and guidelines in creating the IT infrastructure for our staff in EMEA.


  • Lead projects for migration of existing IT systems to more modern systems.  Specifically, lead migration of ERP, CRM, email and some custom systems.  Work with external partners to evaluate costs and benefits of proposed options and advise EMEA leadership.
  • Monitors incidents and support requests through ticketing system to make sure internal SLA’s are met.
  • Assign tasks and activities to other team members to make sure business priorities are handled appropriately and within acceptable response time.
  • Manage region-specific, custom applications and work with external partners to ensure ongoing availability and maintenance.
  • Ensure all locations are compliant with company and local standards, policies and procedures, e.g.  SOX, internal audit, EU Data Privacy (GDPR), security etc.
  • Collaborate with EMEA Leadership team, defining their short, medium and long-term business solutions and IT infrastructure and appropriate investment. Analyze business benefits, cost and other factors to advise EMEA leadership on priorities and issues.
  • Escalate issues that are unresolved at local / business level for group level resolution.
  • Work closely with local IT business partners, and ensure systems remain up to date and service is guaranteed.
  • Develop and lead high performing EMEA IT team.
  • Conduct talent reviews and prepare succession and development plans to increase overall team capabilities to address future needs.
  • Provide coaching and mentoring to team members to improve their communication and overall effectiveness in ensuring that the internal customers understand IT systems, what they mean to them and their role/responsibility in projects/service delivery.
  • Work closely with the global IT team and ensure EMEA systems in place comply with company standards.


  • Bachelor's degree in relevant area.
  • Relevant IT certifications.
  • Excellent communication and leadership skills.
  • 7+ years’ experience with companies that have successfully used IT as a business lever in driving optimization and change.
  • Prior experience managing and implementing Office 365 including Intune, and Azure AD.
  • A solid understanding of networking, security, server and desktop technology.
  • Experience with a popular ERP system, preferably SAP, and other business systems like CRM, etc., is a must.
  • Experience in developing, proposing and managing IT budgets.
  • Experience leading and managing large IT projects and rolling out IT infrastructures across various technologies.
  • Candidates with prior experience in reorganization and transformation, including talent assessment and staff rationalization will be considered favorably.
  • Prior experience in leading technical or business project teams.
  • Well versed in PMI and ITIL processes and concepts.

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