Customer Service Representative

Company / Location Information

A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.

This position is located at A.O. Smith's Atlantic Filter location in West Palm Beach, FL.

Working hours:  Monday through Friday 8am-5pm

Primary Function

Daily duties will include invoicing, data entry, requesting and recording information provided by the customer for scheduling services.

Responsibilities

• Prepare invoices for services rendered.
• Resolve discrepancies in accounting records.
• Schedules appointments and coordinates meetings for staff using an online calendar system.
• Working with contractor accounts on contract billing
• Greets and refers clients and visitors
• Answers main telephone system, makes referrals, takes messages, and directs incoming calls appropriately.
• Other duties as deemed necessary

Qualifications

• High School Diploma (or GED or High School Equivalence Certificate). Associate degree preferred
• 3+ years related work experience
• Proficient in Microsoft Office suite (Excel, Word, Access, PowerPoint)

Additional Qualifications

• Ability to read and interpret sales correspondence and financial reports 
• Good communication skills, phone etiquette and the ability to properly respond to common inquiries or other issues from customers
• Word typing ability to accurately key 50 WPM Ability to communicate effectively with co-workers and superiors, both verbally and written
• Strong analytical and problem solving abilities, including ability to plan, organize, and work under minimal supervision
• Ability to maintain confidentiality of information
• Acceptable credit history
• Knowledge of the trades or construction industry desired
• Working knowledge of Sage desired

Education

We Offer

Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.

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ADA Statement & EEO Statement

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.