Service Scheduler

Company / Location Information

A.O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world’s leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom.

This position is located at A.O. Smith's Atlantic Filter location in West Palm Beach, FL.

Working hours: Moday through Friday 8am-5pm

Primary Function

Responsible for the outbound and inbound phone calls to schedule service calls , data entry, helping walk in retail customers, placing reminder calls to existing customers, taking job odors over the phone, assisting with inventory, provide tech support at intermediate level.

Responsibilities

1. Answering incoming phone calls and scheduling service or sales opportunities.
2. Maintain current CRM database.
3. Prepare daily schedule and paperwork for technicians.
4. Review paperwork and determine if follow up is needed.
5. Follow up phone calls to customers
6. Create purchase orders for units and parts
7. Sales orders for mail delivery or showroom pick up
8. Schedule all salt delivers.
9. Outbound phone calls to existing customers for service and delivery reminders
10. Respond to prospective customer inquiries and schedule free consultations
11. Assist showroom customers with products and questions
12. Test water samples and forward results to the appropriate department
13. Attend department meetings
14. Assist with inventory
15. Receive and handle customer requests and complaints.
16. Support service manager as needed.
17. Perform other duties as assigned by supervisor.

Qualifications

• High school diploma or GED
• 3 + years of related work experience or training
• Exceptional computer proficiency and ability to navigate through systems
• Professional face-to-face, telephone, and email communication skills
• Strong analytical and problem-solving skills
• Self-directed within established policy and procedure structure
• Attention to detail and desire to provide quality service to both internal and external customers
  
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Education

ADA Statement & EEO Statement

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.